Find & Apply For Customer Service Manager Jobs in Warrenville, Illinois

Company DescriptionRRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job DescriptionThe Office Services Support Floater plays a key role in delivering exceptional office support services across multiple prestigious law firm locations throughout the Downtown Miami and Brickell area. This client-facing position provides daily support in areas such as mail services, reprographics, hospitality, reception, facilities coordination, and other office services functions as needed.

As a Floater, no two days are the same. You will rotate between client sites within walking distance of one another, providing seamless support where coverage is needed most. This role is ideal for a dependable, service-oriented professional who thrives in dynamic environments, adapts quickly to new teams and processes, and can confidently work independently after an initial training period.

Location:

Various law firm offices throughout

Downtown Miami and Brickell, Miami, FLSchedule:

40 hours per week, 8-hour shifts Monday-Friday between the hours of 7am-6pm, 1-hour lunch breakThere may be occasional opportunities to work overtimeWork model: Fully onsite Job DutiesProvide office services support across multiple legal client locations throughout Downtown Miami and BrickellDeliver an exceptional client experience through professional, responsive, and service-oriented interactionsSupport office services operations, including mail handling, reprographics, scanning, printing, document processing, and intake functionsAssist with reception, hospitality, conference room, facilities, and administrative support services as neededAdapt quickly to different client environments, procedures, and expectations while maintaining service excellenceOperate independently at smaller office locations following initial training and onboardingMaintain accurate logs, records, and job tracking documentation as requiredEnsure job requests and service tickets are completed accurately and within established deadlinesCommunicate proactively with managers, clients, and team members regarding service requests, priorities, and deadlinesTroubleshoot basic office equipment issues and coordinate service requests when necessaryPrioritize workflow effectively in a fast-paced environment with changing daily assignmentsPerform quality checks to ensure accuracy and adherence to client standardsLoad and replenish paper, toner, and office supplies as neededAnswer telephones, monitor shared inboxes, and respond to client requests professionally and promptlyHandle confidential documents and information in accordance with company and client policiesFollow all Williams Lea and client-specific policies, procedures, and security requirementsLift and move boxes, paper, mail, and office supplies up to 50 lbs. on a regular basisTravel between assigned client locations within the Downtown Miami and Brickell area as business needs requireQualificationsHigh school diploma or equivalent requiredMinimum one (1) year of experience in a professional office, corporate, administrative, or legal environmentExceptional customer service skills with a commitment to delivering a white-glove client experienceProfessional appearance, demeanor, and communication skillsAbility to quickly learn new processes, systems, and client expectationsHighly dependable, punctual, and reliable with a strong work ethicComfortable working independently at smaller office locations after completing trainingStrong organizational skills with excellent attention to detailAbility to prioritize competing responsibilities and adapt to changing business needsEffective written and verbal communication skills, including professional email and telephone etiquetteAbility to handle confidential and sensitive information with discretionStrong problem-solving skills and sound judgment regarding when to escalate issuesPositive, flexible, and proactive attitude with a willingness to support various client locations as neededExperience with mail services, copy/print services, reception, hospitality, or facilities support is preferred but not requiredLegal, financial services, or other corporate professional services experience is a plusPlease note: This position supports multiple law firm offices located throughout Downtown Miami and Brickell. Employees may report to different client locations based on business needs. The offices are within walking distance or accessible via the free Miami Metromover. Parking is not provided; however, public parking options are available throughout the area.

Additional InformationThe salary range for this role at the noted RRD location is $16.59 - $22.50 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.#WLNAT#LI-MY1#LI-onsiteRRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.