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Reports to Owner | Supervises Front Desk Assistants Part time; weekly hours, required in-studio shifts About the role The Studio Coordinator runs the flow that keeps front-of-house operations moving smoothly: client relationships, staff coordination, instructor scheduling, and approved marketing. Regular studio presence and dedicated coordination time are required, alongside scheduled desk shifts and agreed backup coverage. Client experience and sales Create a welcoming studio experience and follow up with visitors, prospects, and current clients through resolution. Explain approved memberships and offers, resolve routine account issues within policy, and escalate sensitive concerns or exceptions to the Owner. Front desk supervision Train, schedule, and supervise Front Desk Assistants within budget; set priorities and provide feedback. Coordinate coverage, keep procedures current, and support recruiting and onboarding as requested. Escalate unresolved staffing or performance concerns. Instructor scheduling Maintain approved instructor assignments, coordinate availability and time off, and arrange qualified substitutes. Communicate changes and escalate coverage gaps promptly. Recommend schedule improvements using client feedback and attendance trends; implement Owner-approved changes. Studio coordination Keep the studio clean, organized, and stocked. Coordinate cleaning, approved supply orders, and maintenance follow-up. Track operational issues through resolution and keep client-facing schedule information accurate. Marketing and communications Deliver approved client communications and support content, events, and local collaborations with the Owner and social media lead. Maintain communication deadlines and help capture studio content under consent procedures. Reporting and follow-through Provide a concise weekly update on agreed measures, client issues, and recommended actions. Meet regularly with the Owner to confirm priorities and decisions; carry agreed actions through completion. What we are looking for Experience coordinating a client-facing business, small team, or staff schedules. Clear writing, considerate service, and confidence discussing purchases. Comfort with booking systems, email marketing, and spreadsheets. Mariana Tek and Xplor Growth experience is helpful. Initiative, sound judgment, and dependable follow-through, with a willingness to help with practical studio tasks. Decision authority Works within pre-approved policies and budgets set by the Owner. The Owner approves final staffing and compensation decisions, class offerings and ongoing schedule changes, pricing, promotions, major spending, and policy exceptions.

Pay:

From $24.00 per hour Expected hours: 20.0 - 30.0 per week

Benefits:

Employee discount Paid time off Professional development assistance Ability to

Commute:

Wilmette, IL 60091 (Required)

Work Location:

In person