Find & Apply For Customer Service Manager Jobs in Darmstadt, Indiana

The Wilhite Agency We're looking for someone who sees what needs to be done—and does it. The Wilhite Agency is hiring a Senior Client Experience Specialist to provide exceptional service to our insurance clients while helping our agency stay organized, proactive, and one step ahead. This is not a position for someone who needs a daily to-do list or constant direction. We're looking for a confident, resourceful person who takes ownership, anticipates needs, solves problems, and follows through. What You'll Do Provide outstanding service to our personal, commercial, and farm insurance clients Handle policy changes, billing questions, claims assistance, cancellations, documentation, and day-to-day client needs Take ownership of client issues and see them through to resolution Review accounts for coverage gaps, discounts, and opportunities Quote and handle straightforward coverage and cross-sell opportunities Recognize more complex insurance needs and involve the Agency Owner when appropriate Proactively follow up with clients and prospects Keep agency workflows, documentation, and pending items organized and moving forward Look for ways to improve the client experience and make the agency run better You Might Be Our Person If... You naturally think, "I see it. I'll take care of it." You're organized, confident, quick to learn, comfortable making decisions, and don't need someone checking behind you. You notice details, close loops, communicate before people have to ask, and genuinely enjoy taking care of people. Our clients shouldn't have to chase us. We return calls, anticipate needs, solve problems, and make doing business with our agency remarkably easy. Requirements Active Indiana Property & Casualty Insurance License Life & Health license must be obtained within 6 months of employment Strong communication, organization, and problem-solving skills Ability to work independently and take initiative Insurance experience is a plus, but we're open to an exceptional licensed candidate who learns quickly Must have Microsoft Office experience Success in this role is simple: Our clients trust you, problems get handled, opportunities don't get missed, and the rest of the team knows— "Don't worry. They've got it."

Pay:

$51,800.00 - $62,400.00 per year

Benefits:

401(k) matching Dental insurance Life insurance Paid time off Vision insurance

Experience:

Microsoft Office:

2 years (Required)

License/Certification:

Property and Casualty license (Preferred) Ability to

Commute:

Darmstadt, IN 47725 (Required)

Work Location:

In person