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Project Coordinator (Customer Service) Req #2673 Indianapolis, IN, USA Apply Share Job Description Posted Thursday, November 5, 2026 at 12:00

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Customer Service Specialist 📍 7531 Miles Dr, Indianapolis, IN 46231 (Onsite) 🕒 Monday-Friday | 7:30am-4:00pm | Full-Time Looking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company? West Shore Home is hiring a Customer Service Specialist to support our Indianapolis branch. In this role, you'll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience. This is a fast-paced customer service role focused on communication, problem-solving, and relationship building. What You'll Do Handle inbound and outbound customer calls Assist customers with post-installation service requests Schedule service appointments and coordinate necessary follow-up Order replacement parts through manufacturers when needed Communicate schedule updates and service timelines to customers Escalate urgent customer concerns to branch leadership when appropriate What We're Looking For Strong communication and customer service skills Ability to work independently and stay organized Positive, solution-oriented mindset Comfortable managing multiple tasks in a fast-paced environment Previous customer service experience preferred Compensation & Benefits $20-$25/hour Paid training Medical, Dental, and Vision insurance 401(k) with company match PTO and paid holidays Employee discounts and referral program Career growth opportunities About West Shore Home West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees. We're committed to creating a supportive culture where employees can grow, succeed, and make an impact. #ZR It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter. Job Details Pay Type Hourly Employment Indicator Other Hiring Min Rate 20 USD Hiring Max Rate 25 USD Scan this QR code and apply! Download Indianapolis, IN, USA