Find & Apply For Customer Service Manager Jobs in South Bend, Indiana

At Drive & Shine, we believe in leading from the front, creating opportunities through service, and building teams that feel like family. As a Wash Manager, you do more than run a location, you build the culture, lead the team, and drive results. We are looking for a high-energy, people-first leader who thrives in a fast-paced environment and takes pride in developing others, delivering great customer experience, and operating with excellence.

What You'll Do:

Lead daily operations of a high-volume Drive & Shine location Recruit, train, coach, and develop team members Drive sales, memberships, customer service, and site performance Manage staffing, scheduling, labor, and operational goals Maintain a clean, organized, customer-ready facility inside and out Lead by example and create a positive, motivated culture Ensure the building, grounds, and landscaping remain spotless and welcoming at all times

What We're Looking For:

We hire leaders who are HUNGRY | HUMBLE | SMART 5+ years of leadership experience in retail, restaurant, automotive, hospitality, or service industries Strong people leadership and coaching skills Hands-on leader willing to work alongside the team daily Organized, energetic, and performance-driven Passion for customer service, cleanliness, and team development Comfortable working outdoors in all weather conditions year-round

Physical & Work Environment:

Work outdoors in hot, cold, wet, snowy, and changing weather conditions Stand, walk, bend, lift, and stay active throughout the shift Perform hands-on cleaning and site upkeep regularly Ability to lift up to 35 pounds as needed Maintain a fast-paced environment while keeping safety and appearance standards high

What We Offer:

Competitive salary + performance bonuses Medical, dental, and vision insurance Paid vacation and holidays 401(k) plan Growth opportunities with a company that promotes from within Drive & Shine and Specialized Staffing Solutions, LLC are equal-opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person