Find & Apply For Customer Service Manager Jobs in Spencerville, Indiana

Job Overview We are seeking an energetic and strategic

SENIOR SALES & CUSTOMER SERVICE MANAGER

to lead our sales initiatives and elevate customer experiences across diverse business sectors. In this pivotal role, you will drive revenue growth through innovative sales strategies, manage high-performing teams, and foster strong client relationships. Your expertise in sales, technology solutions, and management will be instrumental in expanding our market presence. This position offers a dynamic environment where leadership, technical sales acumen, and customer-centricity converge to deliver exceptional results. Duties Develop and execute strategic sales plans to achieve revenue and margin targets. Oversee daily operations of the customer service department. Coordinate with production, engineering, logistics, and procurement to ensure accurate delivery timelines. Align customer demand forecasts with manufacturing capacity planning. Support new product launches and custom industrial solutions. Ensure compliance with quality standards and regulatory requirements. Manage departmental budgets and cost controls. Monitor pricing strategy, margin performance, and contract profitability. Establish continuous improvement initiatives.

POSITION REQUIREMENTS

Strong leadership and team development skills. Excellent negotiation and contract management abilities. Deep understanding of industrial sales cycles and technical product knowledge. Proficiency with CRM and ERP systems. Strong analytical, forecasting, and financial acumen. Exceptional communication and customer relationship skills. Problem-solving and conflict resolution expertise. Ensure timely processing of orders, quotations, and customer inquiries. Resolve complex customer issues, claims, and escalations. Improve customer satisfaction and retention through proactive engagement. Implement CRM systems and process improvements. Lead, mentor, and develop the sales team (inside and outside sales representatives). Identify new business opportunities in target industrial markets. Manage key accounts and negotiate high-value contracts. Analyze market trends, competitor activity, and customer needs. Collaborate with marketing to develop product positioning and promotional initiatives Bring your passion for sales leadership, technical expertise, and customer success to a role where your impact truly matters.

Pay:

From $70,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Experience:

Sales management: 1 year (Required) quoting: 1 year (Required) Willingness to travel: 25% (Preferred)

Work Location:

In person