Find & Apply For Customer Service Manager Jobs in Walkerton, Indiana

Public Services Team Lead La Porte County Public Library - 2.5 Walkerton, IN Job Details Full-time 4 days ago Qualifications Retail customer service procedures High school diploma or GED Cash register operations Customer engagement Materials handling

Full Job Description Description:

This position works 30 hour per week and works the hours of the Fish Lake Branch Library.

Job Title:

Public Services Team Lead Classification:

Clerical Location:

All Reports To:

Public Services Coordinator Position Type:

Non-Exempt Grade:

III JOB PURPOSE

Leads Customer Service in applying the Library's Customer Service Standards to create positive customer interactions and experiences on a daily basis.

ESSENTIAL RESPONSIBILITIES

Applies LPCPL's customer service standards (courtesy, professionalism, attitude, safety, quality) In charge of daily operations at assigned work location or work area Opens and closes according to established procedures Assigns and supervises daily work of Customer Service Specialists and/or Volunteers Leads team projects as assigned Provides high quality customer service (provides research assistance, notary services, answers customer questions, helps customers find library materials) Handles materials (checks materials in and out; empties book returns; processes requested items; inspects, shelves & shifts materials; maintains orderly shelves) Maintains customer accounts (sets up new customer accounts, makes changes to customer information, and reconciles customer accounts) Works in collaboration with staff to plan, conduct, and promote, library classes, events, and initiatives Creates displays according to the Marketing Plan Participates in collection maintenance Creates a safe and clean environment for customers and staff and monitors and reports issues with cleaning, mechanical systems, and building issues Applies Code of Conduct policy consistently with all customers Abides by established policies and procedures

Requirements:

POSITION REQUIREMENTS

You have a high school diploma or equivalent and specialized training applicable to position You have previously worked in customer service for one year You use independent judgment You are comfortable and confident working in an environment with a variety of hardware devices and software products, and willingness to learn new technologies You have cash handling experience using a cash drawer, register, and credit card machine You welcome working with all people from your community You are positive, adaptable, and forward thinking You display appropriate demeanor at all times; this includes dress, body language, and facial expressions You organize multiple tasks and projects to meet deadlines Works from various locations, as needed

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Office environment; exposure to materials returned in unfavorable conditions, occasional exposure to outside weather conditions Frequently lifts and carries 10 pounds; occasionally pushes/pulls up to 50 pounds using cart; frequently sits, stands, kneels, squats, bends, twists, grasps, and reaches above shoulders to move materials Vision abilities include: close, distance, color, peripheral vision, and depth perception Must be able to respond to fire alarms, warning sirens, and phone pages