Find & Apply For Customer Service Manager Jobs in Midway, Kentucky

Barnhill Supply is a small but growing company that manufactures and distributes industry-leading chimney products to companies throughout central Kentucky and the surrounding regions. Our sustained growth is a direct result of our commitment to customer satisfaction that begins with hard-working, responsible individuals, a professional reputation, and high-quality products. We are currently seeking an honest, self-motivated, reliable individual to join our team in Midway, Kentucky as a Customer Account Coordinator . We want the best and brightest candidate who desires to be in a vital role in an entrepreneurial environment where your actions have a direct impact on our success. We are a B-to-B business whose customers range from industry novices to long-time experts and our Customer Account Coordinator must be able to grasp technical concepts quickly, apply critical thinking to fast-developing situations, and maintain a high level or rapport with all of our customers. Experience is not necessary for this position, but it could be helpful. The ideal candidate : Attentive to detail in all areas of work Loves to take on challenges. A tough problem that may be a struggle for others is seen as an opportunity to rise to the top. Is clear, thoughtful, and succinct in all communication; both with customers and coworkers. Has some level of acumen related to construction, manufacturing, and technical requirements. When under pressure in potentially stressful situations, thinks clearly and maintains positivity, professionalism, and poise. Takes pride in a job well-done Energetic, hard worker who always strives for excellence Genuinely kind, honest, and humble Great listener Excellent command of the English language, both verbal and written Communicates in a professional and courteous manner at all times Able to build customer relationships with a variety of personalities Adept at prioritizing and managing tasks As Customer Account Coordinator you will be responsible for all aspects of customer accounts including: Communicating with new and existing customers via phone, email, and in-person Receiving and processing customer orders Providing quotes for custom product requests Providing consistent, timely, and accurate order status to customers Collaborating with team members to resolve customer issues when they arise Accurately transcribing data when needed Basic record-keeping Maintaining positive relationships with all customers In addition to these responsibilities, the Customer Account Coordinator will also be involved in identifying opportunities for improvements, developing standard work practices, maintaining a clean and professional work environment, and performing a variety of unique tasks as necessary in a small business environment.

What is required:

Excellent verbal and written communication skills Effective time management and organization Solid understanding of basic geometry and math Working knowledge of Microsoft applications, esp. MS Excel Not required, but helpful: Basic knowledge of manufacturing and/or construction industry Proficiency in Microsoft Excel What we offer: Chance to build a rewarding and dynamic career at a great company Medical, dental, vision, life insurance 401k Paid time off Holiday Pay 1st shift, M-F schedule https://barnhillsupply.com/

Job Type:

Full-time Pay:

$20.00 - $30.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person