Find & Apply For Customer Service Manager Jobs in Alexandria, Louisiana

Position Overview The FOH Director at Chick-fil-A is responsible for delivering operational excellence and industry-leading hospitality in the restaurant's Front of House, consistently meeting or exceeding goals established by the Operator. This leadership role demands a commitment to operational efficiency, team development, and the customer experience to ensure every guest is served with excellence and care. The FOH Director must successfully balance three critical priorities: The Guest Experience, Team Member Engagement, and Business Health. This position requires a strategic leader capable of managing a high-volume environment through a disciplined leadership structure.

Key Responsibilities Operational Excellence:

Deliver an elevated guest experience by ensuring every interaction is anchored in operational excellence and exceptional customer service. Drive sales growth through exceptional service, focusing on achieving top-tier speed of service and minimizing bottlenecks. Aggressively pursue productivity and efficiency targets in areas such as labor costs, food cost, and cleanliness. Monitor and enhance speed of service, ensuring timely, accurate orders, and minimizing customer wait times. Uphold cleanliness and organizational standards to present an inviting environment for guests. Oversee the end-to-end Catering system, ensuring accuracy, on-time delivery/pickup, and the growth of outside sales through excellent execution.

Customer Experience Focus:

Leverage Customer Experience metrics to identify and mitigate customer pain points. Execute initiatives for improvement based on customer feedback, targeting key metrics such as speed of service, order accuracy, and quality.

Team Member Engagement and Development:

Foster an engaged team culture by providing ongoing coaching, mentorship, and recognition to boost morale and productivity. Maintain a consistent rhythm of 1-on-1 growth meetings with Team Leaders to ensure alignment, morale, and professional development. Responsible for identifying performance gaps and executing timely corrective action and documentation.

Leadership Development:

Identify, train, and advance Team Members into leadership roles, focusing on cultivating skilled, passionate leaders with a positive influence.

Long-Term Success Factors Expand FOH Leadership Structure:

Develop and support a dedicated team of leaders to uphold training excellence, customer experience, and ensure operational consistency.

Optimize FOH Systems & Processes:

Regularly evaluate and refine systems for individual positions, overall throughput, cleanliness, and operational excellence. Implement process improvements aimed at delivering the best possible Chick-fil-A experience.

Achieve FOH Performance Goals:

Continually monitor and act on restaurant data metrics to improve OSAT, Speed of Service, Order Accuracy, Cleanliness, and other performance indicators. Set long-term goals for FOH metrics and work with the leadership team to drive sustainable improvement. Align processes and team efforts to position the restaurant as a benchmark for operational excellence and customer satisfaction. Key Performance Indicators Customer Experience & Brand Loyalty Achievement of monthly & quarterly metrics reflecting operational excellence and customer experience.

Chick-fil-A App Usage:

Growth in digital transactions and mobile ordering adoption. Achievement of monthly & quarterly metrics on external brand-standard evaluations.

Financial Stewardship & Productivity Labor Productivity:

Meeting Transactions Per Labor Hour, Sales per labor hour (Productivity), and labor cost percentage targets.

Food Cost Gaps:

Minimizing food waste in the restaurant

Sales Growth:

Achievement of year-over-year sales and average daily transaction count goals.

Catering Excellence:

Accuracy, on-time delivery/pickup rates, and catering sales growth.

Safety & Operational Health Food Safety:

Achieving elite status on food safety evaluations.

Operational Systems:

Successful implementation and refinement of throughput and organizational systems. This position requires strong leadership, a passion for customer service, and a strategic approach to operational excellence. The FOH Director will be a pivotal player in creating a positive and productive work culture and ensuring an exceptional experience for every Chick-fil-A guest. Working at a Chick-fil-A® restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Benefits:

Flexible schedule 401(k) Employee discount Paid training

Job Type:

fulltime, parttime

Schedule:

8 hour shift Weekend availability Day shift Night shift Holidays 10 hour shift

Education:

High school degree Work location: On-site Chick-fil-A Jackson & MacArthur. 1300 MacArthur Dr, Alexandria, LA, 71301