Find & Apply For Customer Service Manager Jobs in Amesbury, Massachusetts

Rapidly Growing Startup Seeks Motivated Utility Player for Customer Experience Role Are you a natural when it comes to customer service looking to make an impact at a growing startup? Do you have an interest in tackling new tasks and projects for a company ethically manufacturing products in the United States? Are you excited about being part of a passionate team that's driven by helping loyal customers to full satisfaction? If so, you should come join us at 1620 Workwear! We are seeking an enthusiastic and committed employee to join us at our offices in Amesbury, MA.

Job Responsibilities:

Respond to customer inquiries via phone, email, mail, on-site and social media

• ensuring each customer is assisted to full satisfaction Get to know 1620 Workwear's products inside and out
• guiding customers to gear based on their needs Resolve customer warranty, refund and return transactions in accordance with the company's policies Assist warehouse team in busy season Support in-office manufacturing, administrative and operational tasks Generate sales leads
• leveraging opportunities to engage new and returning customers Occasionally represent 1620 at regional events and offsite brand activation activities

Required Skills:

Excellent phone demeanor and digital communication skills Ability to work in a fast paced environment and manage multiple tasks simultaneously Calm under pressure, always interacting with customers in a positive manner Dedicated to problem solving through research, asking questions and developing in-depth product and company policy knowledge 3+ years experience in customer service/warehouse/sales roles Working knowledge of office equipment, like printers and label makers Proficiency in MS Office (Outlook, Excel, Word, PowerPoint, in particular) Experience in Adobe Suite (illustrator, photoshop, indesign) is a huge plus Excellent time management skills and the ability to prioritize work Attention to detail Excellent written and verbal communication skills Strong organizational skills

Job Type:

Part-time Pay:

$18.00

• $20.

00 per hour

Education:

Associate (Required)

Work Location:

In person