Find & Apply For Customer Service Manager Jobs in Burlington, Massachusetts

As an Account Manager, Customer Service , you'll serve as a trusted resource for our customers, ensuring their needs are met and their experiences exceed expectations. You'll partner closely with operations and internal teams to resolve concerns, strengthen customer relationships, and support customer retention efforts. Key Responsibilities Serve as the primary point of contact for assigned commercial plumbing customer accounts. Build and maintain strong customer relationships through proactive communication and exceptional service. Manage and resolve escalated customer concerns with professionalism and urgency. Collaborate with operations teams to ensure service commitments are delivered successfully. Monitor customer satisfaction and identify opportunities to improve the overall customer experience. Maintain accurate account information, communications, and activity records within CRM systems. Analyze customer feedback and trends to proactively address potential issues. Support customer retention initiatives and identify opportunities to strengthen account loyalty. Partner with sales and operational leadership on renewals, account growth, and retention strategies. Track, monitor, and report customer satisfaction metrics. What We're Looking For 2+ years of experience in customer service, client relations, account management, or a related field. Strong relationship-building and customer communication skills. Demonstrated ability to resolve problems and difficult situations with professionalism and empathy. Excellent organizational and time-management abilities. Experience working with CRM platforms and customer management tools. Ability to collaborate effectively across multiple departments. Detail-oriented with a strong commitment to customer satisfaction. Why Join Elge Plumbing? Competitive compensation Comprehensive medical, dental, and vision benefits 401(k) with company match Paid time off and paid holidays Ongoing training and professional development Career growth opportunities within Elge Plumbing and the TurnPoint Services family Supportive team environment focused on collaboration and success Stable, growing organization with a strong reputation in the community Join a Team That Values Service Excellence At Elge Plumbing, we understand that great customer relationships are the foundation of our success. If you're looking for an opportunity to make a meaningful impact while growing your career with a respected company, we'd love to connect with you. Apply today and help us continue delivering the exceptional service Boston has trusted for generations.