Find & Apply For Customer Service Manager Jobs in Deerfield, Massachusetts

KEY RESPONSIBILITIES

The Store Counterperson position is responsible for many facets of the store's daily operation including: Effectively completing the day to day business in such a way that all job related objectives are realized and aligned with the company's core values; Ensuring that sales levels are met so that the store achieves and/or exceeds budgeted goals; Ensuring that an atmosphere of safety and respect for associates and customers exists in our stores at all times.

KNOWLEDGE, SKILLS, DUTIES AND ABILITIES

Maintaining a personal level of safety throughout the store at all times; Maintain the highest standards of customer service, including prompt handling of all customer customer's orders; Maintain store appearance and merchandising as assigned; Possess excellent telephone communication and etiquette skills; Ability to work in a fast-paced and dynamic wholesale/retail environment; Ability to communicate effectively with peers, both verbally and in writing; Strong interpersonal and communication skills and the ability to work effectively within a diverse population and workforce; Ability to follow the standards set for counterpersons performance; Ability to ensure effective and efficient use of all available resources; Ability to build strong relationships with associates, customers, office and warehouse support staff, peers and supervisors; Ability to be accountable for achieving both personal and store results; Ability to maintain high standards of customer service and create positive customer experiences that reflect well upon the company; Ability to build customer loyalty; Utilization of all available tools regarding marketing, training and customer technology programs as a means of increasing sales and market share. Familiar in the use of computerized systems and applications to include, electronic parts catalog, inventory control, time calculation, cash, invoicing and credit systems; Ability to provide high levels of customer service; Working knowledge of automotive systems; Ability to learn to mix paint, perform various shop functions, including turning drums and rotors, or make hydraulic hoses; (as required) Ability to take physical inventories and line counts; Ability to stock shelves and pull customers orders;