Find & Apply For Customer Service Manager Jobs in Easton, Massachusetts

Description Relco, a Crete United Company, is a premier Electrical leader in the Northeast. This includes ongoing maintenance, precision repairs, and expert system design & installation. Our continued growth and partnership has created an opportunity for an Experienced Electrical Service Manager to oversee our commercial and residential service division that operates throughout the

MA/RI/VT

areas.

Position:

Electrical Service Manager Location:

South Easton MA Salary:

$100,000-$115,000K/yr - DOE! + Excellent benefits package! Gas card and vehicle reimbursement when limited travel is needed

Key Responsibilities:

Team Management:

Supervise, mentor, and lead a team of service technicians. This includes hiring, training, and conducting performance evaluations to ensure a skilled and motivated workforce.

Quality Assurance:

Ensure all service work is performed to the highest quality standards, adhering to industry best practices and manufacturer specifications.

Customer Relationship Management:

Build and maintain strong relationships with commercial clients, addressing their concerns and ensuring their satisfaction with the service provided.

Safety and Compliance:

Promote a culture of safety among team members and ensure adherence to all safety regulations and protocols. Monitor compliance with relevant laws, codes, and industry standards.

Inventory Management:

Manage the inventory of parts and supplies needed for service, ensuring adequate stock levels and cost-effectiveness.

Service Coordination:

Plan, schedule, and dispatch service calls to technicians, ensuring efficient allocation of resources and timely response to client requests.

On-Call Management:

Manage and implement on-call rotation including ensuring that technicians are prepared for upcoming rotations.

Sales:

Work with Sales team to gather on-site information, provide feedback on technical questions and coordinate the approach on replacement projects. Also maintain consistent growth by selling new maintenance contracts and service accounts.

Training and Development:

Stay updated with the latest industry trends, technologies, and regulations. Provide training opportunities for technicians to enhance their skills and knowledge.

Continuous Improvement:

Identify opportunities for process improvement and implement initiatives to streamline service operations and enhance customer satisfaction.

Requirements:

In-depth knowledge of commercial electrical systems, equipment, and maintenance practices. Strong leadership and team-building skills, with the ability to motivate and inspire team members. Excellent communication and interpersonal abilities to interact with clients, technicians, and other stakeholders effectively. Strong problem-solving and decision-making capabilities. Proficiency in using Electrical software, scheduling tools, and computer applications. Knowledge of safety regulations, codes, and compliance requirements. Business acumen and a results-oriented mindset to achieve departmental goals and financial targets

Experience:

3-5 years Electrical Service Manger experience Click this link to learn more about

Crete United:

https://youtu.be/eArEfojheAc (https://youtu.be/eArEfojheAc)

WHAT WE OFFER

Excellent Medical / Dental / Vision insurance package Vacation / PTO Company paid life insurance Long term/ short term disabliity Great work culture with room for advancement within the Relco and Crete networks 401K Gas card. Vehicle reimbursement Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.