Find & Apply For Customer Service Manager Jobs in Fall River, Massachusetts

benefits:medicaldentalvisionpaid time offWe are seeking an experienced Customer Service Manager with 5+ years of customer service leadership experience to oversee daily customer support operations, drive service excellence, and lead a high-performing team. The ideal candidate will have a proven track record of improving customer satisfaction, resolving complex issues, and building strong relationships with both customers and internal stakeholders. Experience in a manufacturing or industrial environment is strongly preferred.

Responsibilities:

Lead, coach, and develop a customer service team to ensure exceptional customer support.

Manage daily customer service operations, including order management, issue resolution, and customer communications.

Monitor customer satisfaction metrics and implement process improvements to enhance the customer experience.

Collaborate with sales, operations, production, logistics, and other departments to ensure timely delivery and resolution of customer concerns.

Handle escalated customer issues and provide effective solutions.

Develop and maintain service policies, procedures, and performance standards.