Find & Apply For Customer Service Manager Jobs in Stoneham, Massachusetts

We are looking for an experienced customer contact center specialist to support clients with a wide range of banking service needs. This position focuses on delivering responsive, accurate assistance across digital and traditional service channels while maintaining a high standard of service. The ideal candidate brings strong financial services experience, sound operational judgment, and a commitment to creating positive customer experiences.

Responsibilities:

• Guide customers in using digital banking resources, including online and mobile platforms, to help them complete everyday banking activities confidently.
• Respond to client questions promptly and handle account-related requests with accuracy, discretion, and attention to detail.
• Process routine banking transactions while ensuring service quality, compliance, and a positive customer experience.
• Support customer interactions across both face-to-face and remote channels, adapting communication style to meet individual needs.
• Maintain strict adherence to security protocols, internal policies, and regulatory standards during every customer interaction.
• Collaborate with team members to resolve service issues efficiently and contribute to smooth day-to-day contact center operations.
• Represent the organization in customer- and community-facing activities that strengthen client relationships and brand presence.