Find & Apply For Customer Service Manager Jobs in Westborough, Massachusetts

Gallagher seeks a Client Service Manager to own day-to-day service for key insurance and risk management clients. In this role, you'll act as the primary contact, managing renewals, endorsements, and policy documentation while coordinating closely with producers, underwriters, and internal specialists. You'll analyze client risk profiles, recommend coverage solutions, and support claims advocacy to protect client interests. In Gallagher's ethical, client-first culture, you'll enjoy professional growth, global exposure, and the chance to make a meaningful impact for clients and communities. Responsibilities Serve as primary point of contact for assigned insurance and risk management clients. Coordinate policy placement, renewals, endorsements, and documentation accuracy. Analyze client risks, coverage needs, and propose appropriate insurance solutions. Partner with producers, underwriters, and internal teams to deliver integrated client service. Support claims handling by coordinating with carriers and advocating for clients. Monitor account performance, prepare reports, and identify upsell or cross-sell opportunities. Ensure compliance with regulatory, carrier, and internal standards. Support new business onboarding and client presentations. Required Skills Client relationship management Commercial insurance knowledge Risk assessment and mitigation Policy review and coverage analysis Account management Claims coordination Data and portfolio reporting CRM and insurance platforms (e.g., Epic) Contract and renewal negotiation Regulatory and compliance understanding