Find & Apply For Customer Service Manager Jobs in Westborough, Massachusetts

Appointment Coordinator Albrecht CDJR of Westboro Westborough, MA Job Details Full-time $16 - $20 an hour 1 day ago Benefits Paid training Disability insurance 401(k) matching Employee discount Qualifications Sales negotiation Customer communication Customer relationship building English Attention to detail Organizational skills CRM system proficiency Marketing Full Job Description Come join awinning Dealership in Massachusetts, Albrecht CDJR of Westboro. Appointment Coordinator Overview We are seeking a motivated and detail-oriented Appointment Coordinator to join our dynamic team. In this role, you will be responsible for managing appointment schedules, engaging with clients, and ensuring a seamless experience from initial contact to appointment confirmation. The ideal candidate will possess strong communication skills, a customer service mindset, and the ability to effectively utilize software tools such as Salesforce. This position is crucial in supporting our sales efforts and enhancing customer satisfaction. Responsibilities Coordinate and schedule appointments for clients while maintaining an organized calendar. Engage in warm calling to follow up with potential clients and confirm appointments. Utilize Salesforce software to track client interactions and manage appointment data. Communicate effectively with clients to understand their needs and provide exceptional customer service. Assist the sales team by providing necessary information regarding client appointments and preferences. Negotiate appointment times that accommodate both client availability and business needs. Maintain accurate records of client interactions and appointment outcomes. Collaborate with team members to identify market trends and improve appointment-setting strategies. Requirements Proven experience in inside sales or customer service roles is preferred. Familiarity with Salesforce or similar CRM software is a plus. Strong communication skills in English, both verbal and written. Ability to market services effectively and engage clients in meaningful conversations. Excellent negotiation skills to secure optimal appointment times. A proactive attitude with the ability to work independently as well as part of a team. Strong organizational skills with attention to detail to manage multiple appointments efficiently. Join us as an Appointment Coordinator where your contributions will directly impact our success in delivering outstanding service to our clients!

Job Type:

Full-time Pay:

$16.00 - $20.00 per hour

Benefits:

401(k) matching Disability insurance Employee discount Paid training

Shift:

8 hour shift Ability to

Commute:

Westborough, MA 01581 (Preferred)

Work Location:

In person