Find & Apply For Customer Service Manager Jobs in Worcester, Massachusetts

HVAC Service Manager The MOHR Enterprises LLC Worcester, MA Job Details Full-time Up to $120,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Life insurance Qualifications Managing technical support teams Customer communication Field service Team leadership Service scheduling In-person customer service Team scheduling Company vehicle operation Driver's License Documentation tools Supervising experience Leading team collaboration initiatives HVAC system repair General management Full Job Description HVAC Service Manager Worcester, MA | up to 120,000 salary plus bonus Full-Time | Onsite Service Leadership Role Company vehicle and company cell phone provided About the Opportunity We're partnering with a well-established HVAC, heating, and home services company that is looking for an experienced HVAC Service Manager to lead field service operations, coach technicians, improve scheduling efficiency, and make sure customers receive high-quality service. This is a strong fit for someone who has been a lead technician, service supervisor, assistant service manager, or service manager and is ready to take ownership of a service team. The right person will bring strong HVAC technical knowledge, oil heat experience, people leadership, customer-service skills, and the ability to keep a busy service department running smoothly . What You'll Be Doing Lead and support a team of HVAC service technicians, dispatch, and service administration staff . Coach technicians, monitor performance, and provide clear feedback. Conduct service meetings, ride-alongs, and job site visits. Help improve scheduling, dispatch efficiency, and daily service execution. Handle customer escalations with professionalism and urgency. Support technician safety, PPE compliance, accident reporting, tools, and vehicle standards. Review service quality, recommend process improvements, and reduce unnecessary costs. Assist with service calls during peak demand when needed. Serve as a technical resource for the team. Complete performance reviews and help develop team members. What They're Looking For 5+ years of HVAC technical experience. 3+ years of management or supervisory experience. Experience leading at least 5+ field service employees . Valid driver's license with a clean driving record. MA, CT, or RI Oil Burner, Pipefitter, Plumbing License, or equivalent license required. Strong HVAC troubleshooting, service, and customer-resolution skills. Comfortable using computers for service reporting, scheduling, documentation, and communication. Strong leadership, organization, communication, and problem-solving ability. Professional, punctual, flexible, and able to perform well in a fast-paced service environment. Why You'll Want This Role Company vehicle Company cell phone Leadership role with real influence over service operations Strong fit for someone who enjoys coaching technicians and improving team performance Opportunity to lead a service department for a respected heating and HVAC provider Good role for a hands-on service leader who still enjoys being close to the field Benefits Medical, dental, and vision insurance Aflac, LTD, and life insurance 401(k) plan Annual 401(k) profit share PTO, including vacation, sick time, and floater day Annual boot allowance Employee discount #

LI-FT1 MOHR

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