Find & Apply For Customer Service Manager Jobs in Oxon Hill, Maryland

Job Description

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RESPONSIBILITIES

• Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
  
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
  
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
  
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
  
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
  
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
  
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
  
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
  
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
  This job description is not all-inclusive.

Additional responsibilities will be determined by the Store Manager, as dictated by store needs.