Find & Apply For Customer Service Manager Jobs in Princess Anne, Maryland

Financial Services Associate Princess Anne, MD 21853 $17 - $22 an hour - Full-time Apply with Indeed

WHO WE ARE

We are an independent agency specializing in a variety of insurance solutions and financial services to meet the needs of our community. Established in 1979, we have served our clients throughout the Mid-Atlantic region for over 46+ years. Landmark is committed to the highest ethical and business practice standards. Our team has a history of leadership in our industry, the business community, and the area we serve.

OUR MISSION

At Landmark Insurance & Financial Group, Inc., our mission is to help the clients we serve. Protection, education, and integrity are the foundation of what we do. Utilizing the power of an independent agency, Landmark Insurance & Financial Group, Inc. is "Large Enough to Serve You, Small Enough to Care!™"

JOB SUMMARY

The Financial Services Associate is a client-focused position that will provide customer service, administrative, and marketing support to the financial advisors and clients of the firm. Responsibilities will include assisting with client communications, phone calls, scheduling, account service, marketing activities, and day-to-day office support. For a successful candidate, this position provides an opportunity to grow within the organization while developing a strong understanding of financial services and client relationships.

WORK LOCATION

Princess Anne, Maryland

JOB TYPE

Full-Time Monday - Friday 8:00AM - 5:00PM

JOB RESPONSIBILITIES

• Provide friendly and professional customer service to clients by phone, email, and in person.
• Answer calls, assist with routine client questions, schedule appointments, and follow up on client requests.
• Assist advisors and staff with client service needs, account paperwork, forms, and administrative tasks.
• Maintain accurate client information and records in the Client Relationship Manager (CRM) system.
• Prepare client communications, correspondence, newsletters, and other materials.
• Support marketing and community outreach initiatives, including social media, promotional materials, seminars, client appreciation events, and other firm activities.
• Follow up with clients and prospective clients to ensure requests are handled promptly and professionally.
• Maintain client confidentiality and handle sensitive information with discretion.
• Continue developing knowledge of financial services, firm procedures, products, and client service practices.

QUALIFICATIONS

• Minimum 2 years of office experience, preferably in customer service or financial services.
• Excellent communication, organizational, and client service skills.
• Proficient in Microsoft Office and able to learn new systems, technology, and marketing.
• Ability to handle confidential information with discretion and sound judgment.
• Willingness to learn about financial services, retirement planning, investments, and insurance.
• Must pass a background check and maintain fingerprinted, non-registered status through Osaic Wealth.

BENEFITS

• Benefits eligible first of the month following 60 days of employment including employer-paid health insurance (employee only), dental & vision insurance, flexible spending account, disability and life insurance.
• 401(k) program available after 6 months with employer match and potential for profit sharing contribution following one year of employment.

Pay:

$17.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Vision insurance

Work Location:

In person