Find & Apply For Customer Service Manager Jobs in Bangor, Maine

Loving Touch In-Home Care is proud to be celebrating 30 years of exceptional and compassionate care to our clients. Over the past 30 years, Loving Touch In-Home Care has helped more than 2,000 people age in place with respect and dignity. We are seeking a Client Care Manager to join our care team. The Client Care Manager receives and manages potential client inquiries and designs customized care plans to support and meet the needs of the client, client family, client representatives and significant others. Reviews the services provided to the client, makes home visits and conducts ongoing audits of client care plans. Supports, guides and provides direct supervision to in-home caregivers to assure they understand and meet the unique needs of each client. The Client Care Manager, along with the Client Care Coordinator, provides specific training to caregivers as necessary. The Client Care Manager will, at times, be called upon to provide hands-on care as needed or deemed necessary by the Agency. The Client Care Manager will also participate in the after-hour phone on-call rotation. The ideal candidate will have a minimum of 8 years in-home caregiving experience with 3 years of in-home client care management or similar.

• Able to interpret and comply with State of Maine guidelines. Have the ability to build respectful and trusted relationships and effectively communicate with both clients and caregivers. Foster positive and collaborative relationships with co-workers, clients and community partners. Communicate in a warm, friendly and compassionate manner. Be reliable and consistent. Possess excellent time management skills and adjust quickly to changing priorities. To apply for this position, please include your resume and a cover letter highlighting your relevant experience.

Job Type:

Full-time Pay:

$23.00 - $26.00 per hour

Benefits:

Dental insurance Mileage reimbursement Paid time off Vision insurance Application Question(s): What days and times are you available for an interview

Experience:

In-Home Care:

8 years (Preferred)

Work Location:

In person