Find & Apply For Customer Service Manager Jobs in Biddeford, Maine

Personal Lines Account Manager Reports to:

Emily Gallant, Personal Lines Manager Location:

Biddeford, ME (Hybrid) Join a team that feels like family At Rousseau Insurance Agency, we're more than just a workplace—we're a third generation, family-owned agency that believes in meaningful work, lasting client relationships, and a healthy work-life balance. If you're someone who thrives in a collaborative, supportive environment and loves helping people, we want to hear from you! Why You'll Love This Role We're looking for a Personal Lines Account Manager who is passionate about delivering top-tier service. You'll have the opportunity to work directly with clients, helping them protect what matters most with strategic insurance solutions. Every day brings variety—whether you're reviewing renewals, solving coverage challenges, or navigating complex policies. It's a role that combines problem-solving, relationship management, and real impact. What We Offer Pay range $22-$33/ hour, depending on experience Hybrid work schedule Medical, dental, and vision insurance Life and disability insurance 401(k) with match Generous PTO + paid holidays Paid volunteer time Paid continuing education & bonuses for earning designations A supportive team that celebrates your success and invests in your future What You'll Do

• Be the go-to resource for personal lines clients—providing outstanding service and support for their home, auto, and other personal insurance needs
• Review renewals, identify opportunities to improve coverage, and remarket accounts when needed
• Seek out account rounding opportunities and proactively recommend additional coverage
• Process policy changes, endorsements, binders, ID cards, and client payments
• Guide clients through the claims process with empathy and expertise
• Handle walk-in and phone rewrite requests
• Keep client records up-to-date in AMS360 with accurate notes and activity
• Respond to client phone calls, emails, and inquiries in a timely, professional manner
• Stay current on carrier products, market trends, and industry updates
• Build relationships that foster client trust, loyalty, and long-term retention What You Bring Active Property & Casualty license (required) Experience in personal lines insurance Strong communication skills—you're great at connecting with people A positive, team-first mindset and the ability to thrive in a fast-paced environment Self-driven and goal-oriented with a problem-solving mindset Highly organized and detail-focused Professional, friendly, and patient demeanor Ready to grow your career?

If you're ready to grow your career in a place where you're supported, challenged, and appreciated—we'd love to hear from you. Email your resume to Emily Gallant at egallant@rousseauinsurance.com to apply. Rousseau Insurance Agency is an equal opportunity employer. We welcome applicants from all backgrounds.

Job Type:

Permanent Pay:

$55,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Disability insurance Flexible schedule Health insurance Paid time off

Experience:

property casualty insurance: 1 year (Required)

License/Certification:

Property & Casualty License (Required) Ability to

Relocate:

Biddeford, ME 04005: Relocate before starting work (Required)

Work Location:

Hybrid remote in Biddeford, ME 04005