Find & Apply For Customer Service Manager Jobs in Waterville, Maine

East Coast Cannabis is seeking an approachable, detail-oriented teammate who enjoys connecting with people and learning about cannabis. If you thrive in a fast-paced environment and take pride in great service, we'd love to meet you. Key Responsibilities Customer Experience & Sales Welcome customers and provide attentive, professional service throughout their visit. Guide product selection by listening to customer preferences, answering questions, and sharing accurate, compliant product information. Support store sales goals through thoughtful recommendations and customer engagement. Respond to phone inquiries and help resolve customer concerns, involving Retail Leadership when needed. Product & Cannabis Knowledge Develop and maintain a strong working knowledge of ECC's products, strains, formats, and features. Communicate product information clearly and help customers understand available options. Participate in ongoing product education and stay informed about new offerings. Follow ECC standards for responsible, compliant customer education. Transactions & Compliance Verify customer eligibility in accordance with applicable state requirements and ECC procedures. Accurately build orders, process payments, and navigate the point-of-sale system. Handle cash and complete transactions with care and attention to detail. Follow all security protocols and compliance procedures, bringing questions or concerns to Retail Leadership. Store Operations & Presentation Support inventory counts, restocking, merchandising, and organized product storage. Assist with menu updates, product displays, and in-store educational materials. Maintain a clean, organized, and welcoming dispensary through daily cleaning and upkeep. Work closely with teammates and Retail Leadership to keep customer flow and daily operations running smoothly. Qualifications Education & Experience High school diploma or equivalent required. At least one year of customer service experience in a retail or hospitality environment. Must be at least 21 years old. Personal familiarity with cannabis and a strong interest in continuing to learn. Strong computer skills and comfort learning retail systems. Intermediate math skills and the ability to handle cash and transactions accurately. Skills & Teamwork Friendly, professional communication and strong interpersonal skills. A customer-focused approach and the ability to connect with people of varying cannabis knowledge and experience. Strong attention to detail, especially when verifying eligibility, processing transactions, and handling inventory. Ability to multitask and stay organized in a busy environment. A calm, courteous approach to solving problems and addressing concerns. A dependable, team-oriented mindset and comfort working closely with others. Physical Requirements Ability to stand for extended periods. Ability to lift up to 50 pounds.

Schedule & Compensation Pay:

$18 per hour $600 sign-on bonus after 90 days, plus enjoy one of the most generous employee discount programs in the state.

Dispensary hours:

8:00 AM-9:00 PM, seven days a week

Availability:

Flexible availability for days, evenings, weekends, and holidays required Weekend availability is essential. Salary $18 USD per hour Required Skills A minimum of 1 years in a customer service role in a retail or hospitality environment Minimum 21 years of age (or as required by state regulations) A minimum of a High School diploma is required Intermediate-level math skills Exceptional customer service skills Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner Strong computer-based skills Dynamic interpersonal and communication skills Ability to stand for long periods of time Personal experience with cannabis Desired Skills Analytical skills to assess data, facts, and figures Proven expertise and experience to accurately manage a register Experience training new hires in a previous job Experience as a "key holder" in a retail environment Knowledge of the state's cannabis regulations 5+ years in retail About East Coast Cannabis East Coast Cannabis operates a state-of-the-art cultivation facility where we nourish and craft exceptional cannabis cultivars with precision and care. Our state-licensed kitchen uses these cultivars to create precise, consistent, and thoughtfully formulated cannabis-infused edible experiences designed to complement both active and relaxed lifestyles. With infrastructure designed by forward-thinking engineers, our laboratory produces terpene-rich extracts tailored to a variety of applications and consumer preferences. In our retail stores, you'll find the latest cannabis accessories, durable high-quality active apparel, and authentically Maine-inspired gear. Every East Coast Cannabis team member is experienced, skilled, and committed to ongoing training to ensure we maintain the most current methodologies, compliance standards, and practical innovations within our industry. Benefits Employee discount Paid time off Pet Insurance Best in class industry experience Equal opportunity employer East Coast Cannabis is an Equal Opportunity Employer.