Find & Apply For Customer Service Manager Jobs in Ann Arbor, Michigan

Information about Harvest Market can be found at www.

GoHarvestMarket.com CSM/HR Delivers superior guest service and ensure absolute customer satisfaction Lead and motivate front end staff to ensure they are giving the best customer service possible Maintains cleanliness on the front end including check lanes, service desk, carts and cart vestibule area Understands all aspects of the cashier position including produce identification Responsible for company assets including safe funds, bank deposits, and cash accountability Monitors front end transactions to ensure proper handling of product Is accountable for services handled at the service desk Answers incoming calls using proper phone etiquette Works closely with all departments, communicates customer feedback Develops and implements weekly schedule for the front end using weekly store projections Monitors front end coverage and makes adjustments for customer volume Enforces company audit policy Interviews and hires Completes onboarding Trains and coaches frontend team as needed Recommends Associates for advancement or special recognition Controls and monitors cashier and bookkeeping over/shorts Review labor and bookkeeping reports and take appropriate action Review refund logs for proper authorization and balancing Ensures compliance with Government Regulations regarding link card, WIC, weights and measures, Health Department regulations and purchase of tobacco, liquor and lottery products Control store expenses through proper ordering of front end supplies, merchandising, care and maintenance of front end equipment. Ensures compliance to Western Union Anti-Money Laundering act by monitoring and reporting suspicious activity Follows all store and department policies and procedures Follows safety policies and procedures; is a safety role model Other duties as assigned by supervisor Compensation - BOE. FT, Salaried position with benefits that include annual wage reviews, medical, dental, prescription and life insurance, paid holidays, vacations. We are an Associate owned company with a retirement plan that includes an Employee Stock Ownership Plan, Profit Sharing and 401

K Pay:

From $49,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Paid time off Vision insurance

Experience:

Grocery store: 5 years (Required) Customer relationship management: 5 years (Required) Human resources: 3 years (Required)

Management:

4 years (Required) Cash management: 5 years (Required)

Bookkeeping:

2 years (Required)

Work Location:

In person