Find & Apply For Customer Service Manager Jobs in Flint, Michigan

About PrintComm PrintComm is a nationally recognized provider of direct mail, printing, and integrated marketing solutions, with more than 60 years of experience serving businesses across a wide range of industries. Recognized by Printing Impressions as a Fast Track firm and ranked among the Top 200 printing companies in the United States, PrintComm has tripled in size over the past few years. We specialize in sophisticated, data-driven direct mail campaigns, variable data printing, and personalized marketing solutions for national retailers, franchise organizations, marketing agencies, and other business-to-consumer marketers. Learn more at www.printcomm.com. About the Position We are looking for an experienced Direct Mail Project Manager / Customer Service Representative who enjoys solving problems, managing details, and taking ownership of customer projects. This position serves as a critical link between our customers, sales team, and production operations. Our projects frequently involve complex specifications, variable data, multiple production processes, and demanding deadlines. The ideal candidate doesn't simply process orders or relay information. They anticipate potential issues, ask the right questions, develop solutions, and work proactively with customers and internal teams to ensure projects are completed accurately and on time. Success in this role requires strong organizational skills, sound judgment, attention to detail, and the ability to manage multiple priorities in a fast-paced production environment. This is an on-site position in Flint, Michigan; remote work is not available. Key Responsibilities Manage multiple customer projects simultaneously, coordinating activities from initial order entry through production and completion. Serve as a primary point of contact for customers, responding to questions, providing updates, and helping resolve issues. Review job specifications, artwork, data requirements, mailing instructions, and other production details to ensure all necessary information has been received. Enter and maintain accurate job information in the company's management information system (MIS). Work closely with sales, estimating, prepress, data processing, and production teams to ensure projects are executed accurately and on schedule. Monitor job progress, anticipate potential problems, and proactively communicate issues or changes. Assist customers in understanding production options, direct mail requirements, and solutions that best meet their objectives. Coordinate changes to project specifications, schedules, and other requirements. Assist with billing accuracy and resolution of customer questions. Maintain strong customer relationships through responsiveness, professionalism, and follow-through. Required Qualifications Experience in the commercial printing, direct mail, or related graphic communications industry. Strong computer skills, including proficiency with Microsoft Excel and other Microsoft Office applications. Excellent organizational skills and attention to detail. Strong written and verbal communication skills. Ability to manage multiple projects and priorities in a deadline-driven production environment. Demonstrated ability to independently investigate problems, identify practical solutions, and follow issues through to resolution. A proactive, customer-focused attitude and a willingness to take ownership of projects. Preferred Qualifications Previous experience in print or direct mail customer service, account coordination, or project management. Familiarity with variable data printing, mailing processes, postal requirements, or personalized direct marketing. Experience working with print management information systems (MIS) or production workflow software.

PACE MIS

experience would be a real plus. Experience coordinating complex, multi-component print or mailing projects. Compensation and Benefits Full-time, on-site position in Flint, Michigan. Annual salary of $50,000-$60,000+, commensurate with experience. Company benefits available following a 90-day qualification period. Opportunity to work with a growing, nationally recognized company serving a diverse customer base. Why Join PrintComm? You'll be part of a team that produces sophisticated direct mail campaigns for customers throughout the United States. This is an opportunity to apply your industry experience, solve interesting production challenges, build customer relationships, and make a meaningful contribution to a growing organization.

Pay:

From $24.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person