Find & Apply For Customer Service Manager Jobs in Grand Rapids, Michigan

Join a Growing Agency That Values Its People Are you looking for more than just a job? We're searching for a motivated, customer-focused P&C Account Manager who wants to grow their career in a positive, team-oriented environment where hard work is recognized and work-life balance actually matters. At our agency, we believe great employees create great client experiences — and we make sure our team feels appreciated, supported, and rewarded. What You'll Do Build and maintain strong relationships with clients Assist customers with policy changes, renewals, billing questions, and coverage reviews Market and quote new and renewal business Work closely with carriers to provide outstanding service Help identify coverage gaps and opportunities to better protect clients Maintain accurate client records and documentation What We're Looking For Previous Property & Casualty insurance experience Active P&C license Strong communication and organizational skills Positive attitude and team-first mentality Ability to multitask in a fast-paced environment Customer service mindset with attention to detail Full time 4 or 5 days a week Why Join Our Team? Attractive Compensation Competitive salary based on experience Bonus and incentive opportunities Performance recognition programs Awesome Benefits Health insurance options Paid time off & holidays Retirement plan opportunities Continuing education support Licensing and professional development assistance Positive Company Culture We believe people perform best when they enjoy where they work. Our office culture is supportive, collaborative, encouraging, and fun. We celebrate wins together and care about our team members. Work-Life Balance We understand life outside of work matters. We strive to create an environment that allows our employees to succeed professionally while maintaining personal balance and flexibility. Growth Opportunities Whether you want to expand your insurance knowledge, move into sales, leadership, or advance your career long-term, we are committed to helping our team grow. Employee Recognition Hard work does not go unnoticed here. We value and appreciate employees who go above and beyond for our clients and team. Ready to Join Us? If you're looking for a career with a company that values relationships, growth, and culture, we'd love to hear from you. Apply today and become part of a team that truly enjoys working together while making a difference for our clients every day.

Pay:

$60,000.00 - $80,000.00 per year

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Parental leave Vision insurance People with a criminal record are encouraged to apply

Experience:

Independent :

4 years (Required)

P & C:

6 years (Required)

License/Certification:

P&C license (Required)

Work Location:

In person