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Henrob Corporation
Customer Service Manager
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Job Description
Customer Service Manager Henrob Corporation United States, Michigan, Hudson Sep 25, 2026
Your role As a Customer Service Manager, your mission is to provide guidance, training, and support to the customer service department as it relates to customer requirements, production portals, electronic communications, CUMES management, ERP management and other relevant responsibilities in Hudson, MI. You will report to the Operations Manager.
You will:
Provide leadership and support to the Customer Service team. Ensuring 100% accuracy in transactions and complete customer satisfaction with the service ordering and delivery processes.
Develop overall training processes to ensure consistency in operating.
Determine gaps in processes and work with the team to ensure that they are closed.
Regularly monitor transactions to ensure accuracy and compliance with approved processes.
Process and review customer orders using both Syspro and Cadacus.
Collaborate with Production, IT, Sales, APQP Engineer and Project Management to ensure customer demands are being met and that all important data is collected to begin the business process with a new customer.
Work with Finance department to confirm accurate pricing and the completion of daily invoicing.
Follow up on customer inquiries regarding service order status, pricing, delivery, etc.
Must have flexibility to work hours as required to support the customer. Off-Site support during off hours as needed.
Participate in customer communication and visits.
Lead the customer service department. Perform employee appraisals Create required development plans
Monitor performance Other duties as assigned. To succeed, you will need We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. Preferred 3-5 years of direct customer service experience - preferably in automotive industry
Prior experience in a leadership role
Minimum of 3 years ERP system experience
Minimum of 3 years EDI experience
Working knowledge in
Covisint:
Ford Application Knowledge
Working knowledge in EV portals
Self-motivated and driven to achieve targets
High School Diploma required In return, we offer Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well-being Job location This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our (insert organization here) in Hudson, United States (US).
Benefits
- Dental Insurance