Find & Apply For Customer Service Manager Jobs in Oxford, Michigan

Customer Communication Answer incoming phone calls and assist customers with their service needs. Screen calls and gather the necessary information to determine how we can best help the customer. Schedule service appointments and capture new business opportunities. Provide customers with clear and professional communication throughout the service process. Online Communication Respond to customer inquiries through text messaging, website chat, Yelp, Facebook, and other online platforms. Maintain timely and professional communication across all channels. Daily Workflow Management Coordinate and monitor the daily workflow of our technicians. Make sure technicians have the information, materials, and time needed to complete their work successfully. Monitor the progress of calls and adjust the day's schedule as needed. Dynamic Scheduling NES utilizes what we call a "floating schedule." Because of the nature of the service industry, technician arrival times can change throughout the day. You will be responsible for constantly evaluating and adjusting the schedule as circumstances change. Communicate schedule changes clearly and promptly to both customers and technicians. Keep the day moving efficiently while maintaining a positive customer experience. Take Ownership & Help Us Improve NES is a growing company, and our processes and procedures continue to evolve as we grow. We are looking for someone who doesn't simply wait to be told what to do.

The successful candidate will:

Develop systems and processes that help them perform their responsibilities efficiently. Look for ways to improve the way we operate. Identify problems and work toward solutions. Communicate ideas and suggestions with management and ownership. Be willing to learn, adapt, and grow along with the company. Administrative Support You will also assist the owner and management team with various day-to-day operational tasks, which may include: Sending emails and communicating with customers. Scheduling inspections. Pulling permits. Ordering parts and materials. Following up with customers and vendors. Assisting with other administrative and operational needs as they arise. Multitasking & Time Management This is an "all hands on deck" company. Our employees wear many hats, and no two days are exactly the same. The ideal candidate will be able to: Prioritize multiple tasks throughout the day. Manage their own time without constant supervision. Stay calm and organized when things get busy. Recognize what needs to be done and take initiative. Adapt quickly when priorities or schedules change. What We're Looking For The ideal candidate is: Mature, dependable, and responsible. Friendly and comfortable communicating with customers. Highly organized and able to manage multiple priorities. A strong problem solver who can think on their feet. Comfortable working in a fast-paced environment. Self-motivated and able to work independently. Willing to learn and adapt as the company grows. Someone who takes pride in doing things the right way. Someone who wants to be part of a team rather than simply show up for a job. About NES NES is a growing, family-oriented company that has been serving our community for over 14 years. We are locally owned and operated, and our team works closely together to provide exceptional service to our customers. Because we are a smaller company, the people we hire matter. We are looking for someone who wants more than just a job—we are looking for someone who wants to develop their skills, take on responsibility, and grow alongside the company. If you're someone who enjoys staying busy, solving problems, working with people, and being part of a team where your contributions genuinely matter, we'd love to hear from you.

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Dispatching:

2 years (Preferred) Ability to

Commute:

Oxford, MI 48371 (Required)

Work Location:

In person