Find & Apply For Customer Service Manager Jobs in Rockford, Michigan

Position Summary The Customer Experience Coordinator is responsible for creating a positive, responsive, and consistent experience for prospective and current Sable Homes customers. This position serves as an important connection between online sales inquiries, customer communication, and homeowner support. The ideal candidate is highly organized, personable, responsive, and comfortable managing multiple priorities. They will communicate with prospective buyers, coordinate customer questions throughout the home building process, and help homeowners navigate warranty and service needs after closing. This is a highly customer-facing position that requires excellent communication skills, attention to detail, and a strong commitment to providing exceptional customer experience. Key Responsibilities Online Sales & Customer Support Serve as the initial point of contact for prospective and current customers, responding promptly and professionally to website, email, phone, and other inquiries. Answer customer questions, provide knowledgeable guidance throughout the homebuilding process, and connect customers with the appropriate Sable Homes team member when needed. Gather information from prospective customers and help identify their housing needs, timeline, and interests. Qualify and route leads to the appropriate sales team member. Follow up with prospects and maintain timely, accurate communication throughout the sales process, including maintaining accurate lead information. Schedule customer meetings. Assist with marketing and sales materials as needed. Quality & Homeowner Support Serve as a primary point of contact for homeowner quality and service/warranty requests. Communicate with homeowners regarding the status and next steps of their requests and follow up to ensure issues are addressed appropriately. Receive, document, and track warranty and service requests through completion, maintaining accurate records of requests and resolutions. Coordinate warranty/service appointments with homeowners and appropriate team members or subcontractors. Escalate complex, recurring, or sensitive issues to the appropriate manager. Help identify recurring warranty issues or customer concerns that could improve future construction or customer experience. Administrative & Team Support Maintain accurate and organized customer, lead, and warranty records in company systems and other appropriate files. Assist with reports, tracking, and other customer-related administrative tasks. Support the sales, marketing, and operations teams as needed. Perform other duties related to customer experience and business operations as assigned. Qualifications Required 2+ years of experience in customer service, sales support, administrative coordination, or a related field. Excellent verbal and written communication skills. Strong organizational and time-management skills. Ability to manage multiple customers, requests, and deadlines simultaneously. Strong attention to detail and follow-through. Professional, friendly, and customer-focused demeanor. Comfortable communicating by phone, email, and in person. Strong computer skills and ability to learn new software and systems quickly. Ability to work independently while also collaborating effectively with a team. Preferred Experience in residential construction, homebuilding, real estate, or a related industry. Experience with CRM or lead-management software. Experience handling warranty or service requests. Experience supporting a sales team. Experience coordinating schedules, appointments, or subcontractors. Familiarity with construction terminology and the homebuilding process. Ideal Candidate The ideal person for this role is someone who: Enjoys helping people and takes pride in providing excellent customer experience. Takes ownership and initiative, following issues through to resolution rather than simply passing them along. Is personable and professional, with the ability to build positive relationships with customers and team members. Is comfortable having sales conversations and identifying customer needs without being overly "salesy." Can remain calm and solution-oriented when working with frustrated customers. Is adaptable and able to balance the competing priorities of sales leads, current customers, and warranty requests. Understands that every interaction with a customer reflects the Sable Homes brand.

Pay:

$24.00 - $27.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off

Experience:

Customer service: 2 years (Required)

Work Location:

In person