Find & Apply For Customer Service Manager Jobs in Romulus, Michigan

SNELLING STAFFING HAS AN IMMEDIATE TEMP TO HIRE OPENING FOR A LOGISTICS COORDINATOR / CUSTOMER SERVICE ASSOCIATE AT OUR LOGISTICS CLIENT IN ROMULUS. LOGISTICS COORDINATOR / CUSTOMER SERVICE ASSOCIATE, 3RD

SHIFT, 6pm-2am In this role, you will support day-to-day logistics operations by coordinating shipments, communicating with customers and carriers, tracking freight, and helping resolve issues that may impact delivery schedules. The ideal candidate is comfortable working in a fast-paced environment, can manage multiple priorities, and takes initiative when challenges arise. Responsibilities Track and trace ground and international air shipments, providing timely updates to customers and internal teams. Bid on ground and air shipments via email and customer portals while adhering to specific customer requirements and established rate guidelines. Respond to customer inquiries via email and telephone in a professional and timely manner. Perform administrative tasks, including data entry, document uploading, and maintaining accurate shipment records. Proactively identify and communicate potential delays, service issues, or logistical challenges to carriers, customers, and internal teams. Develop and implement solutions to operational challenges, including equipment breakdowns and other unexpected transportation issues. Support the operations team with additional tasks and responsibilities as needed. Provide comprehensive and organized handovers to the night shift regarding ongoing issues, pending shipments, and important operational updates. Maintain a high level of professionalism and customer service while managing multiple priorities. Qualifications Strong attention to detail and the ability to work effectively with minimal supervision. Reliable, consistent, and dependable with excellent time-management skills. Ability to thrive in a fast-paced logistics and transportation environment. Clear and professional written and verbal communication skills. Proficiency with basic computer applications, email, and web-based customer portals. Previous experience in logistics, transportation, freight, dispatch, or customer service is preferred. Strong organizational and problem-solving skills. Ability to prioritize tasks and manage multiple requests simultaneously. Spanish Bilingual skills are a plus.

IF INTERESTED AND QUALIFIED, PLEASE SUBMIT RESUME THROUGH LINK PROVIDED.

Job Type:

Full-time Pay:

$25.00 - $30.00 per hour Ability to

Commute:

Romulus, MI 48174 (Required)

Work Location:

In person