Find & Apply For Customer Service Manager Jobs in Saint Ignace, Michigan

Position Summary CLM Community Action Agency (CLMCAA) is seeking a compassionate, organized, and professional Senior Service Coordinator to join our Senior Services team. This position plays a vital role in connecting older adults and their families with essential services that support independence, dignity, safety, and quality of life. The Senior Service Coordinator serves as a primary point of contact for the Senior Services Department and is responsible for conducting initial client intake, identifying service needs, completing assessments and reassessments, coordinating referrals, and following up with clients to ensure appropriate services are provided. Services include Meals on Wheels, Respite Care, Personal Care, Homemaking, Home and Community-Based Waiver services, Private Duty services, and Adult Day Care (Take-5). The ideal candidate is a strong communicator and problem solver who enjoys working with older adults, families, community partners, and service providers to help individuals access the resources they need to remain as independent as possible. Key ResponsibilitiesClient Services and Coordination Report directly to the Senior Services Director regarding daily activities, client needs, and program operations. Promote Senior Services programs and available resources to older adults, families, and the community. Serve as an initial point of contact for individuals seeking senior and family services. Assist applicants with the intake and screening process to determine eligibility and identify service needs. Conduct client assessments and reassessments in accordance with applicable ASSA standards and program requirements. Provide information, referrals, and follow-up regarding CLMCAA Senior Services programs and other available community resources. Assist clients in accessing services and benefits available through local, state, and federal agencies. Discuss service options, including long-term care alternatives, with older adults and their families. Identify barriers to services and help clients navigate available resources. Maintain accurate, complete, and timely client records and documentation to ensure accountability and compliance. Community Outreach and Partnerships Build and maintain positive working relationships with clients, families, community organizations, and other service providers. Participate in community organizations and initiatives that address consumer needs, encourage self-sufficiency, and support positive community change. Strengthen communication and collaboration between CLMCAA and other agencies serving older adults. Assist with developing and distributing program information through brochures, newsletters, flyers, newspapers, the agency website, and other communication channels. Assist with training nutrition staff at least twice annually, as required by agency funding sources. Professionalism and Teamwork Maintain a professional demeanor and positive attitude when interacting with clients, coworkers, supervisors, partner agencies, and the general public. Establish and maintain effective working relationships with staff, supervisors, and community partners. Attend and participate in staff meetings, workshops, and required training sessions. Work flexible hours and travel occasionally as needed to meet program and client needs. Perform other duties as assigned by the Senior Services Director. Integrity and Professional Standards The Senior Service Coordinator is expected to: Maintain the confidentiality of client, agency, and employee information. Understand and support CLMCAA's mission, goals, and philosophy. Become familiar with and comply with the CLMCAA Employee Handbook and all agency policies and procedures. Represent CLMCAA professionally and appropriately when working with other agencies, organizations, and individuals. Work the hours established in the employee's personnel action and notify the immediate supervisor of absences at least one hour before the scheduled start time. Report to the assigned work area ready to begin work at the scheduled time. Required Qualifications High school diploma or GED required. Associate degree or bachelor's degree preferred. Proficiency in Microsoft Office applications and the ability to learn and use WellSky and other senior services reporting software. Valid Michigan driver's license, acceptable driving record, and reliable transportation. Ability to pass a comprehensive criminal background check that meets applicable program requirements. Strong verbal and written communication, organizational, and interpersonal skills. Ability to maintain confidentiality and handle sensitive client information appropriately. Ability to work independently and collaboratively with a diverse group of clients, families, coworkers, and community partners. Ability to travel as needed and work flexible hours when required. Physical Requirements and Work Environment While performing the essential functions of this position, the employee may be required to: Reach with hands and arms; stand, walk, use hands to handle or feel objects, climb or balance, and stoop, kneel, crouch, or crawl. Regularly lift and/or move up to 50 pounds. Perform tasks requiring close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus. Work outdoors and experience varying weather conditions, including extreme heat, cold, and humidity. Work in environments with moderate noise levels, moving mechanical parts, and occasional strong odors associated with cleaning and disinfection.

EOE Pay:

$17.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Health insurance Life insurance Paid time off

Work Location:

In person