Find & Apply For Customer Service Manager Jobs in Three Oaks, Michigan

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Smokes Manager Job Description Job Description:

The Manager will work with the Director of Operations and other leadership to assist in the day to day operations of 3 Smokes Dispensary and maintain store goals, protocols, policies, and procedures per company standards. Manages daily cash handling procedures, including high volume deposits, shadowing, and monitoring transactions, including new hire training, handling discrepancies, and approval of Team Member purchases. Ensures proper opening and closing procedures are followed, including assigning Team Members and Leads task lists and ensuring completion. Maintains adherence to Company presentation, branding, and merchandising standards; ensures the retail environment's cleanliness. Coaches employees in Company policies and procedures, provide growth and learning opportunities to employees, and assists with conflict resolution. Maintains professional communication with Team Members, Management, and other Departments as needed. Maintains a comprehensive understanding of industry rules and regulations to uphold compliance standards. Assesses sales floor flow and inventory needs; audits and monitors high-volume regulated inventory. Performs data analytics to compare sales and inventory, i.e., pivot tables, to assess trends and project future needs. Holds Team Members and Leads accountable, fosters a teamwork environment, identifies coaching opportunities and improvement areas. Maintains compliance with state regulations and providing exemplary customer service. Ensures a secure facility and makes sure all Team Members comply with established safety and security procedures. Holds Team Members accountable for maintaining equipment and software and ensuring proper use during shift. Assists with other management tasks such as scheduling, managing time-off requests, supervising Team Members, and other duties assigned by the Dispensary Manager.

Job Physical Requirements:

Able to stand or walk for at least 8 hours. Able to periodically bend, reach, and squat. Able to physically lift at least 30 lbs.

Job Qualifications:

At least 21 years of age. At least 2 years of retail supervisory experience. U.S. resident with a current state-issued driver's license. Able to work early mornings, late nights, and weekends and holidays. Must have reliable transportation. Must pass all background checks per state regulations. Cannabis knowledge required. Organization and planning skills.

Job Benefits:

Employee Discount program available to employees

Job Type:

Full-time, up to 40 hours each week.

Pay:

$20.00 - $25.00 per hour Expected hours: No more than 40.0 per week

Benefits:

Employee discount

Work Location:

In person