Find & Apply For Customer Service Manager Jobs in Walker, Michigan

Front of House / Customer Service Manager - Evening Shift We're hiring a Front of House / Customer Service Manager to lead our evening (closing) shift at Chick-fil-A Alpine Ave! If you have experience in restaurant management, hospitality, or guest service leadership, this could be your next career move. At Chick-fil-A, we're more than just a job — we're an opportunity. We're looking for a hospitality-minded leader to help Chick-fil-A Alpine Ave be a light in our community. Our goal is to Win Hearts Every Day through Operational Excellence and Second-Mile Service. If that sounds like the kind of guest experience you love creating, we'd love to talk! As a manager here, you'll oversee day-to-day restaurant operations during your shift — supervising your team, managing guest service, and keeping the front of house running smoothly. If you've got customer service, hospitality, or food service leadership experience and you're looking for a great place to grow your management career, there's a spot here for you. Restaurant industry experience is welcome but not required — we're open to any kind of team lead, supervisor, or shift lead background, formal title or not, including candidates coming from other quick-service restaurant (QSR) brands. This role starts as a Manager in Training so we can make sure it's the right fit on both sides. Pay for this position ranges $18-$24/hour.

Schedule:

This role covers our evening shift, 2PM until close (11PM). Friday and Saturday availability is required. This is a full-time management position. What you'll do (Shift & Team Leadership): Lead and supervise the front of house team, keeping everyone focused on hospitality, guest service, and customer satisfaction between 2PM and close Oversee order accuracy and quality control to make sure guests get exactly what they ordered Manage workflow and pacing to hit our restaurant's speed-of-service and guest wait-time standards Maintain a clean, safe dining and service environment, following all food safety and sanitation protocols Ensure compliance with minor labor laws throughout the shift Coordinate break scheduling to support staff well-being and team morale Monitor performance bottlenecks ("pinch points") during rushes and step in with hands-on problem-solving Jump into any front-of-house or guest service task as needed to support the team Handle guest complaints and service recovery, escalating complex issues to upper management Coach, mentor, and give feedback to team members, building a positive, respectful team culture Communicate performance issues or policy violations to management for follow-up Uphold all company policies, procedures, and brand standards What we're looking for: Strong leadership, communication, and interpersonal skills A background in customer service, hospitality, food service, or restaurant/retail management (formal or informal leadership experience both welcome) Comfort supervising a team in a fast-paced, high-volume environment A guest-first, service-oriented mindset

Benefits:

Pay:

$18-$24/hour PTO Health insurance, with a $325 Operator contribution Dental coverage 401(k) Bonus opportunities Access to scholarships Closed Sundays — every Chick-fil-A location closes on Sundays, so you'll always have that day for family and friends Leadership development and career growth opportunities, including access to a Leadership Library Free food — up to $10.10 per shift worked Food donations available for your organization, event, or extracurricular activities It's a great place to work. At Chick-fil-A, our operators see their team as more than employees — you're a valued part of the restaurant. Ready to bring your restaurant leadership and customer service skills to Chick-fil-A Alpine Ave? Apply today!

REQUIREMENTS

Must be able to lift at least 50 lbs. Must have a reliable source of transportation Must be at least 18 years old Must be eligible to work in the United States Must have ability to handle all restaurant equipment; navigating shelving both high and low Ability to hear conversations (telephone or in-person) Mobility required during shifts Must have past experience in shift leading and/or leadership Full-time must be available to work minimum of 32 hours per week, including Fridays & Saturdays Must be able to be on your feet for long periods of time Must work well under pressure Works in hot, noisy, and fast paced environment Reading, writing, and basic math and verbal communication skills required Ability to multitask Team-oriented, adaptable, dependable, and strong work ethic Must have good customer service skills Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.