Find & Apply For Customer Service Manager Jobs in Alexandria, Minnesota

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist

• whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we'll be proud to have you on the journey. Do we have your attention? Keep reading. Responsible for leading a world-class aftermarket parts organization that delivers exceptional customer responsiveness while driving profitable parts revenue growth through strategic account development, proactive sales initiatives, pricing optimization, and customer lifecycle management.

Key Areas of Responsibility:

This aftermarket parts manager will oversee the day-to-day activities of the aftermarket Parts team and their performance by being directly responsible for: Team Leadership and Supervision

• Hiring, training, coaching and evaluating team members to ensure high performance, productivity and compliance with company policies. Customer Service Standards
• Enhancing a world class, customer centric service culture throughout the team. Aftermarket Growth and Commercial Leadership
• Developing and executing commercial strategies that increase customer spend, expand penetration of the installed base, improve quote conversion and upsell rates, and strengthen recurring revenue streams. Sales and Revenue Goals
• Driving aftermarket parts sales to meet or exceed established revenue, margin, and growth targets. Process Improvement
• Identifying and implementing improvements in workflow, processes, and divisional and corporate strategic initiatives. Reporting and Analytics
• Monitoring key performance indicators (KPIs) including revenue growth, quote conversion, customer penetration, customer retention, attachment rates, and gross margin performance.

Utilizing data analytics to identify growth opportunities, customer buying trends, and untapping revenue potential. PDCA and problem-solving methodology is critical for success.

Additional Responsibilities:

Ensuring efficient and accurate use of business systems, acting as the subject matter expert and primary trainer for team members. Backfilling team responsibilities when appropriate and necessary to maintain customer responsiveness and service continuity. Managing multiple projects simultaneously while maintaining attention to detail and prioritizing effectively. Traveling as required (0-10%) for training, meetings or supplier/customer visits. Performing other duties as assigned by the manager.

Qualifications:

Four-year degree in Sales, Engineering or Business highly desired. Five+ years of experience in customer service. Proven track record of developing and leading a team. Proven track record of exceeding business goals and metrics. Experience developing commercial growth plans and executing revenue-generating initiatives. Ability to professionally represent the company via physical, written, and oral communication. Must possess top-level business management, interpersonal and facilitation skills. Proficient Computer Skills; Salesforce, ERP (Syteline), AutoCAD, Microsoft Office Applications. What's in it for you? There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits

• you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Compensation Range:

$75k-120k/yr + bonus Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges. #BRENT #ORION Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day. ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products. At ProMach, we are committed to responsibility, honesty, safety, and helping you grow. We seek individuals eager to shine—whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions. You'll be challenged and rewarded, making an impact on our customers' performance while helping to build the future of packaging innovation. Our mission—to help customers protect their reputations and grow consumer trust—along with our core values, drives us to perform with passion, accountability, and proactive problem-solving. We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do. When you join our team, you're not just taking a job; you're becoming part of something that lasts.