Find & Apply For Customer Service Manager Jobs in Bloomington, Minnesota

Overview Care Connection Services is a Minnesota DHS-licensed provider of Home and Community-Based Services (HCBS) and

PCA/CFSS

services. We deliver person-centered support that helps individuals live safely and independently in their homes and participate in their communities. Position Summary We are seeking a dependable, organized Designated Coordinator to support service coordination, employee onboarding, training, and program compliance. This office-based role coordinates client visits, service documentation, and communication among clients, families, case managers, and staff. Working closely with the Designated Manager, the coordinator helps keep daily administrative activities on track, supports staff, and promotes quality services that respect each client's rights, preferences, and goals. Key Responsibilities

• Coordinate required 245D and

PCA/CFSS

client visits, service reviews, meetings, and follow-up activities; track deadlines and completion.

• Prepare, organize, and complete required service documentation, reports, and client records.
• Communicate with clients, families, case managers, and service providers to coordinate services and address service-related needs.
• Send required documentation to case managers and follow up on missing or outstanding records.
• Monitor support plans, service delivery plans, service agreements, authorizations, and renewals; flag gaps or concerns for timely resolution.
• Support the development, implementation, and review of individualized service plans under appropriate program oversight.
• Assist with employee onboarding, coordinate assigned training, and track completion and annual training renewals.
• Support staff in following agency procedures, documentation expectations, and person-centered service practices.
• Maintain accurate, organized, and confidential client and employee records using Microsoft Office and agency systems.
• Work with the Designated Manager to support applicable program requirements, documentation reviews, and continuous quality improvement.
• Promote respectful communication, teamwork, client rights, and responsive service coordination. Qualifications
• Bachelor's degree in human services, healthcare, or a related field, with at least one year of relevant experience.
• Strong communication, organization, and time-management skills, with attention to detail and confidentiality.
• Comfort using electronic documentation, scheduling, and training systems.
• Ability to manage competing deadlines, work independently, and collaborate with clients, families, and staff.
• Experience with 245D waiver services, PCA/CFSS, home care, human services, or disability services preferred; staff coordination or supervisory experience is a plus.
• Proficiency in Somali preferred.

Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) Paid orientation Professional development assistance

Work Location:

In person