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Service Manager - Plumbing McQuillan Home Services LLC Maplewood, MN Job Details Full-time $60,000 - $100,000 a year 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Team leadership Coaching High school diploma or GED Team development Driver's License Supervising experience Managing plumbing teams Mentoring Technical troubleshooting support General management Full Job Description

MCQUILLAN HOME SERVICES

McQuillan Home Services is a residential service company specializing in Electric, Plumbing, Heating & Air serving the Ramsey, Washington and Hennepin Counties for over 135 years. We're Minnesota's original plumbing, heating and cooling company, and have remained true to our mission of providing solid, honest work at fair, upfront prices. This past year we have doubled our plumbing team and added an electrical line of business. We are keen to grow and provide an extensive line-up of home services to our customers. Position Summary As a Plumbing Service Manager, you'll oversee daily operations for the service department, coaching technicians and stepping in on complex diagnostic situations when your team needs backup. You'll keep the department running efficiently while making sure every job meets code and every customer walks away satisfied. Key Responsibilities Lead, coach, mentor, recruit, and train plumbing service technicians, conducting team meetings, ride-alongs, and coaching sessions Oversee scheduling, routing, and daily assignments, coordinating with dispatch on parts and recall tracking Provide technical support and guidance for complex diagnostic and repair situations Ensure technicians process payments, use required PPE, and comply with plumbing codes and safety standards Handle escalated customer concerns and review technician recommendations, estimates, and invoices for accuracy Monitor performance metrics, departmental profitability, and job costing, preparing reports and recommendations for leadership We Offer Weekly pay with incentives and bonuses 401(k) retirement with company match Holiday pay, vacation pay, & paid time off Company events & parties Health benefits including medical, dental, vision, life insurance, & long and short-term disability insuranc Requirements Education High school diploma or equivalent required Associate's or Bachelor's degree in Business, Management, or related field preferred Experience 5+ years of plumbing service experience, with at least 2 years in a leadership or supervisory role Journeyman or Master Plumbing license preferred (may vary by state) Licenses/Certifications Valid driver's license with clean driving record required Knowledge, Skills, and Abilities Strong technical knowledge of plumbing systems, diagnostics, and repair practices Proven leadership, coaching, and team development skills Excellent communication, customer service, and problem-solving abilities Proficiency with ServiceTitan or similar field/service management software preferred Physical Demands and Conditions Occasional lifting up to 50 lbs, bending, kneeling, and working in confined spaces during field support Work Environment/Travel Primarily office-based with frequent field visits and technician ride-alongs May require evenings, weekends, or overtime to meet customer and operational needs Ability to pass background check and drug screening