Find & Apply For Customer Service Manager Jobs in Independence, Missouri

CLIENT SERVICE MANAGER

About the Role We provide reverse logistics and unsaleable product management services to grocery and multi-line retailers. Our clients range from large national grocery retailers and wholesalers to smaller regional operators. We build long-term relationships by providing responsive service, accurate reporting, and dependable results. We are seeking a detail-oriented, solutions-focused Client Service Manager to serve as a key point of contact between us and our clients. This role connects client needs with our operations and technical teams and helps ensure information, reporting, and operational deliverables are accurate and completed on time. This position reports directly to the VP, Client Services. What You'll Do

• Serve as a primary point of contact for our clients, vendors, and retail partners, providing professional and responsive communication.
• Maintain accurate client records, account information, and related documentation.
• Coordinate client reporting and help ensure reports are complete, accurate, and delivered according to established timelines.
• Work with our warehouse operations and internal teams to coordinate requirements, resolve issues, and meet client commitments.
• Investigate and help resolve questions or problems that involve operational processes, data, and technology.
• Generate and provide reporting to address client questions and support client business needs.
• Track follow-up items, communicate status updates, and help keep requests moving through to resolution.
• Identify opportunities to improve service, reporting accuracy, and day-to-day processes.
• Support additional projects and responsibilities as business needs evolve. What You'll Bring
• Previous experience in customer service, client support, account coordination, or a related role.
• Strong written and verbal communication skills, with a professional and customer-focused approach.
• Excellent organization and attention to detail, including the ability to manage multiple requests and deadlines.
• Strong working knowledge of Microsoft Office, especially Excel and Word; PowerPoint experience is a plus.
• Comfort working through problems that may involve data, business processes, or technical systems.
• A collaborative mindset, sound judgment, and a willingness to learn and adapt as processes and tools change.

Education:

A college degree is preferred. A high school diploma or equivalent is required. Compensation & Benefits We offer a competitive, market-based salary based on experience, along with benefits that include a healthcare plan, paid holidays, and life insurance. Specific compensation and benefit details can be discussed during the hiring process. Our Workplace We aim to create a collaborative workplace where employees can learn, grow, and contribute ideas. We value practical problem-solving, teamwork, and people who take pride in helping clients succeed. How to Apply To apply, please submit a resume to Jobs@rmsincorporated.com. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

Pay:

$45,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person