Find & Apply For Customer Service Manager Jobs in Biloxi, Mississippi

Description:

Join Our Team and Make a Difference! AllPro Staffnet LLC is seeking an experienced, motivated, and highly organized Medicaid Service Coordinator to support and help grow our Mississippi Medicaid home care operations. We're looking for someone who brings more than general scheduling experience. Our ideal candidate has direct, hands-on experience with Medicaid-funded home care services, understands program requirements, and takes pride in coordinating dependable, compassionate care. Experience with Mississippi's Elderly & Disabled (E&D) Waiver is especially valuable. This is an opportunity for a proactive, resourceful professional who enjoys solving problems, building relationships, and taking ownership of daily operations. What You'll Do Medicaid Client & Caregiver Coordination Coordinate Medicaid-funded personal care and in-home respite services. Manage caregiver schedules, staffing assignments, and service coverage. Assist with caregiver recruitment, interviews, onboarding, and retention. Coordinate new client admissions and timely service initiation following required approvals. Maintain regular communication with clients, families, caregivers, and case-management teams. Respond promptly to staffing challenges, missed visits, and service interruptions. Promote continuity of care, client satisfaction, and reliable service delivery. Medicaid Waiver Program Coordination Coordinate provider services in accordance with applicable Mississippi Medicaid and waiver program requirements. Review approved service plans, authorizations, and service hours. Communicate with Planning and Development Districts (PDDs), waiver case managers, and referral partners. Monitor service utilization and proactively address potential authorization or service interruptions. Maintain accurate documentation and communicate changes affecting client services. Support timely follow-up on referrals, admissions, and ongoing service needs. Operations & Compliance Monitor Electronic Visit Verification (EVV), visit documentation, and scheduling accuracy. Identify and resolve documentation discrepancies and service-related concerns. Assist with incident reporting, quality assurance, and operational follow-up. Track unstaffed hours, caregiver availability, and outstanding service needs. Support compliance with Mississippi Medicaid provider requirements and company policies. Utilize home care management software to maintain accurate operational records. Coordinate with supervisory personnel to support service quality and required oversight. Program Growth & Community Relationships Build and maintain positive relationships with Medicaid waiver case managers, PDDs, and community referral sources. Support client referrals, caregiver recruitment, and service-area growth. Identify opportunities to strengthen service delivery and expand access to home care. Contribute to the continued development of AllPro's Mississippi Medicaid operations.

Work Location:

Gulfport, Mississippi — Full-time, office-based position. The regular work schedule is 40 hours per week, with regular on-site attendance required. Any alternative work arrangement must receive prior management approval, comply with applicable Mississippi Medicaid requirements, and be documented in writing.

Requirements:

Required Qualifications Minimum of 1 year of direct, hands-on experience working with Medicaid-funded home care services, Medicaid waiver programs, or Home and Community-Based Services (HCBS). Demonstrated experience with Medicaid service coordination, including authorizations, approved service hours, documentation, and communication with case managers or support coordinators. Experience with caregiver scheduling, staffing coordination, and client service management. Familiarity with Medicaid compliance requirements, Electronic Visit Verification (EVV), and home care documentation standards. Strong organizational, communication, and problem-solving skills. Ability to work independently, manage competing priorities, and follow through on responsibilities. Proficiency with computers, electronic documentation, and scheduling systems. Highly Preferred Qualifications 2 or more years of direct experience coordinating Medicaid-funded home care or waiver services. Direct experience with Mississippi's Elderly & Disabled (E&D) Waiver. Knowledge of Medicaid-funded Personal Care Services and In-Home Respite. Experience communicating with Mississippi Planning and Development Districts, waiver case managers, or Medicaid referral sources. Experience with caregiver recruitment, onboarding, and client retention. Familiarity with AxisCare or similar home care management software. Experience supporting the growth or expansion of Medicaid home care services. Who Will Succeed in This Role? Our ideal

Medicaid Service Coordinator:

Takes ownership of responsibilities and follows through on commitments. Anticipates staffing challenges and proactively develops solutions. Understands the importance of Medicaid compliance, accurate documentation, and timely communication. Builds strong professional relationships with clients, caregivers, and referral partners. Works independently while remaining a dependable part of the team. Is organized, resourceful, and committed to helping the program grow. Compensation $48,000-$58,000 annually , based on qualifications and relevant experience. Candidates with substantial Mississippi Medicaid waiver experience and demonstrated operational expertise may qualify for compensation toward the upper end of the range. Why Join AllPro? At AllPro Staffnet LLC, we're committed to helping seniors and individuals with disabilities maintain their independence and quality of life through reliable, compassionate home care. #INDCORP