Find & Apply For Customer Service Manager Jobs in Granite Falls, North Carolina

Auto Body Shop Customer Service Manager (Granite Falls, NC) Caldwell Collision Inc. is an independent family-owned, I-Car Gold Repair Facility, not a DRP chain shop. Caldwell Collision Inc. has OE Certifications in Chrysler, Dodge, Fiat, Hyundai, Infiniti, Jeep, Kia, Nissan and Ram Trucks making Caldwell Collision Inc. the only factory Certified Collision Repair Center and I-Car Gold Certified shop in Caldwell County. In our sixth year of business, Caldwell Collision Inc. has established itself within the area and in the industry as a collision repair facility focused on safety and quality. Treating people with respect, excellent customer service and quality and safe repairs for our customers are the cornerstone of our company. If you are looking to be part of a team, treated like a family member and take pride in your job, then Caldwell Collision Inc. may be looking for you. Caldwell Collision Inc. has an immediate opening for a Customer Service Manager. Your responsibilities would include, but not limited to the following:

• Perform general front office duties; answer phones, handle walk in customers questions and needs, set estimate appointments, learn vendor processing, check in parts, issue vendor checks via QuickBooks, etc.
• Obtain correct customer and insurance information to prepare estimate and file.
• Inspect, analyze, and evaluate damaged vehicles to create a visual estimate(s).
• Write estimates per Caldwell Collision Inc.'s standards.
• Ability to use or willingness to learn estimate writing on CCC One Estimating Software. Previous experience is a plus but not required.
• Understand the importance and willingness to use CCC One notes to document file.
• Learn and perform Customer Vehicle Intake Process.
• Ability to learn, prepare and explain company repair authorizations.
• Create and maintain Repair Order folders per company guidelines.
• Maintain and execute schedules for best workload management and cycle time.
• Help to oversee and manage vehicle workflow and throughput.
• Participate in Daily Morning Production Meetings.
• Help to compare insurance and our estimates to determine differences between the insurance estimate written and company Repair Plan submissions.
• Follow-up with insurance providers to obtain claims information needed.
• Follow-up with insurance providers to obtain estimates written.
• Follow-up with insurance providers to obtain verification of checks issued and to whom.
• Provide customers with a Single Point of Contact customer service.
• Provide customers with timely and accurate updates and information.
• Develop and maintain customer contact for best possible CSI results.
• Coordinate vehicle owner pick-up times when repair is completed.
• Learn and perform Customer Vehicle Pickup Process.
• Participate in Management Team Activities to promote company and employee success.
• Participate in company Outreach Events.
• Participate in company training, safety meetings and complying with OSHA Rules.
• Participate in company training, meetings and complying with OE Certification Requirements.
• Attend industry training as deemed necessary.
• Attend associational meetings as deemed necessary.
• Other duties not listed to provide the best customer experience and company success.

Expectations:

• High School Diploma or GED equivalent.
• Have a valid driver's license and your own transportation.
• Be drug free and submit to a background check.
• Be on time and reliable. Regular and predictable attendance is required.
• Be honest and trustworthy.
• Understand the value and need to treat others with respect and dignity.
• Perform tasks with a high level of quality mindset.
• Attention to detail and excellent organizational skills.
• Positive attitude with a friendly and patient demeanor.
• Have a good work ethic with pride in your work and yourself.
• Good computer, reading and math skills.
• Good Customer Service communication and phone skills.
• Be able to work as a team player with and around others.
• Be able to apply common sense, understanding and problem-solve.
• Be able to follow instructions to perform a task with minimal supervision.
• Have a healthy working knowledge of, or willing to learn, vehicle nomenclature, construction, and repair.
• Have ability to or be able to learn good negotiation skills.
• Have ability to or be able to learn good sales skills to capture work estimated.
• Have ability to or be able to learn new technology, repair, and service procedures.
• Be able to stoop, bend, lift moderately heavy items and generally be able to do manual labor.

Caldwell Collision Inc.

Offers:

• Pay commensurate with your experience.
• Paid Time Off to use for vacation or holidays after your initial six-month anniversary. (5 days for your second six months after your initial 6-month anniversary) (10 days your next full year of employment split 5 days for each 6 months.) (15 days on your next full year of employment.)
• Aflac Basic Plan provided after your initial six-month anniversary. (You can upgrade to other benefits if desired.)
• Periodic performance-based pay-raise opportunities.
• Six-month evaluations with potential job performance bonuses.
• Company sponsored events throughout the year.
• Professional and future-minded work mentality.
• Air-conditioned work environment.
• Growth and training opportunities within the company.
• A Management Team that cares about your success and future.

We are looking for someone who takes pride in their work and themselves. Interaction with customers and vendors is required, so a pleasant demeanor, positive outlook and good customer skills are very important. We desire someone who is looking for a place to become a part of a team and work as a family and represent our company well. Caldwell Collision Inc. demands a mentality of quality and excellence for our customers while providing the right individual with an excellent work environment. Check us out on carwise.com, Facebook and www.caldwellcollisioninc. Make your next and final career move to Caldwell Collision Inc. Apply with resume by email or in person to: Caldwell Collision, Inc. Granite Falls, NC 28630 (828) 313-2001 caldwell.collision.inc@gmail.co Ask for

Tim Pay:

$41,600.00

• $60,000.

00 per year

Benefits:

Paid time off

Work Location:

In person