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Administrative Coordinator / Receptionist / Customer Service Representative TruNorth Construction & Restoration, LLC Building Spaces. Empowering Lives. About TruNorth TruNorth Construction & Restoration is a growing, family-owned restoration and construction company dedicated to helping homeowners and businesses recover from unexpected property damage. Our services include water, fire, storm, and mold damage restoration, as well as reconstruction. We take pride in doing the right thing, delivering exceptional customer service, building lasting relationships, and supporting our employees and community. We are looking for an organized, detail-oriented, proactive, and people-focused Administrative Coordinator to join our team. This is much more than a receptionist position. The ideal candidate will be a central point of communication and support for our customers, field staff, operations, sales, and accounting functions. If you enjoy keeping things organized, helping people, solving problems, and being part of a fast-paced team where your contributions make a real difference, we want to hear from you! Position Overview The Administrative Coordinator will help keep daily operations running smoothly by managing incoming communications, supporting customers, assisting with accounting and collections, coordinating with field staff, and providing administrative support across multiple departments. This person must be comfortable communicating with homeowners, insurance adjusters, subcontractors, vendors, prospective clients, and internal team members. The right candidate is someone who takes ownership, anticipates needs, follows through on commitments, and understands that the details matter. This position offers significant potential for growth as TruNorth continues to expand. The ideal candidate will be eager to learn, take on additional responsibilities, improve processes, and grow into a larger role within the company. Key ResponsibilitiesReception & Customer Service Serve as the first point of contact for incoming phone calls, emails, visitors, customers, and prospective clients. Answer and direct calls professionally while ensuring messages and requests reach the appropriate team member. Provide timely, compassionate, and professional communication to customers experiencing property damage and stressful situations. Assist with scheduling, appointment coordination, customer follow-ups, and general inquiries. Communicate with insurance adjusters, agents, vendors, subcontractors, and potential new clients. Help maintain a positive customer experience from initial contact through project completion. Identify potential opportunities and ensure new leads are documented and directed to the sales team. Administrative & Operational Support Provide day-to-day administrative support to management, operations, project managers, mitigation technicians, reconstruction teams, and sales. Assist with job setup, data entry, document collection, file organization, and maintaining accurate project records. Track outstanding documents, approvals, customer communications, and other items requiring follow-up. Assist with coordinating field staff, appointments, job schedules, and internal communications. Maintain organized digital and physical files, ensuring information is accurate, accessible, and up to date. Help develop, document, and improve administrative processes, checklists, and standard operating procedures. Assist with ordering office supplies, coordinating vendors, and handling other general office responsibilities as needed. Support management with special projects and additional responsibilities as the company grows. Accounting & Collections Support Assist with accounts receivable, accounts payable, invoicing, payment tracking, and basic bookkeeping-related administrative tasks. Help monitor outstanding customer balances and follow up on past-due invoices professionally and consistently. Assist with collections communications, payment reminders, and documentation of customer commitments. Help track insurance payments, deductibles, customer balances, and outstanding documentation related to payments. Assist with organizing receipts, invoices, purchase orders, vendor records, and other financial documents. Communicate with customers, insurance representatives, and internal team members regarding billing questions and payment status. Maintain confidentiality and accuracy when handling financial information. Team & Sales Support Provide dependable administrative support to the sales and business development team. Assist with tracking leads, maintaining customer and contact databases, and documenting follow-up activities. Help prepare proposals, correspondence, marketing materials, and other customer-facing documents. Assist with maintaining relationships with insurance agents, property managers, commercial clients, and referral partners. Ensure new inquiries are handled promptly and opportunities are not overlooked. Support team members by anticipating needs, communicating clearly, and helping remove administrative roadblocks. Our Ideal Candidate We are looking for someone who is more than a great receptionist. We need a dependable, solutions-oriented team member who takes pride in keeping things organized and helping others succeed.

The ideal candidate will be:

Extremely organized: Able to manage multiple priorities, maintain orderly records, track details, and ensure nothing falls through the cracks.

Detail-oriented:

Careful with data entry, documentation, scheduling, financial records, and customer communications.

Supportive and team-focused:

Willing to jump in where needed, help coworkers, and contribute to the overall success of the company.

Proactive and resourceful:

Notices what needs to be done, anticipates problems, and takes initiative rather than waiting to be told every step.

Professional and personable:

Communicates effectively with customers, adjusters, vendors, field staff, and leadership.

Accountable:

Takes ownership of responsibilities, follows through, and communicates when something needs attention.

Adaptable:

Comfortable working in a fast-paced environment where priorities can change quickly.

Solutions-oriented:

Approaches challenges with a positive attitude and looks for ways to make processes easier and more effective.

Eager to grow:

Interested in learning new skills, accepting additional responsibilities, and developing a long-term career with TruNorth.

Trustworthy and discreet:

Handles sensitive customer, employee, and financial information with integrity. Schedule Flexibility & Availability TruNorth Construction & Restoration is a 24/7, 365-day-a-year emergency restoration company . While this position is primarily based around our regular office hours, candidates must understand that restoration work does not always follow a traditional 9-to-5 schedule. We are looking for someone who is flexible, dependable, and willing to step up when the team needs additional support. Some days will be routine, while others may require additional time, attention, and an "all hands on deck" approach to support our customers and field teams during major losses, emergency situations, or periods of increased demand.

Responsibilities and expectations may include:

Maintaining a flexible schedule when business needs require occasional adjustments to normal working hours. Being willing to assist with after-hours phone calls, customer inquiries, and communications as needed. Understanding that some days may run longer than anticipated when urgent situations arise or additional support is needed. Occasionally participating in community events, networking functions, company events, and other relationship-building activities that may take place during evenings or on weekends. Supporting team members and helping address urgent administrative or customer service needs when circumstances require additional coordination. Communicating availability, managing priorities, and working collaboratively with the team to ensure customers and business needs are supported. We understand the importance of work-life balance and do not expect every day to be an emergency. However, we need someone who recognizes the nature of our industry and is willing to be flexible when the situation calls for it. At TruNorth, we value relationships, community involvement, and teamwork. We show up for our customers, our teammates, and our community—and we are looking for someone who shares that commitment.

Qualifications Required:

Strong organizational, time-management, and multitasking skills. Excellent written and verbal communication skills. Professional telephone etiquette and customer service skills. Proficiency with computers, email, Microsoft Office, and general office technology. Strong attention to detail and accuracy. Ability to work independently while supporting a collaborative team. Dependability, professionalism, and a strong work ethic. Ability to prioritize tasks, meet deadlines, and follow through consistently.

Preferred:

Previous experience in construction, restoration, roofing, plumbing, HVAC, insurance, property management, or another trades-related industry. Experience with accounting support, invoicing, accounts receivable, collections, or payment tracking. Familiarity with insurance claims, property damage restoration, insurance adjusters, or construction project workflows. Experience with CRM, project management, estimating, or restoration software. Experience supporting field technicians, project managers, operations teams, or sales staff. Experience developing or improving office procedures and administrative systems. Industry experience is strongly preferred, but we are willing to invest in the right person who demonstrates the attitude, organization, integrity, and desire to learn. TruNorth Core Values Our core values are not just words on a wall. They guide how we serve customers, work together, make decisions, and grow our business. Every member of our team is expected to embody these values:

DO THE RIGHT THING, ALWAYS!

We act with integrity, take responsibility, and do what is right even when no one is watching.

INNOVATE, SIMPLIFY & IMPROVE

We look for better ways to work, solve problems, streamline processes, and continuously improve.

HONESTY & RESPECT

We communicate openly, treat people with respect, and build trust through our actions.

COMMUNITY & FAMILY

We care about our employees, customers, families, and the communities we serve.

VALUE RELATIONSHIPS

We prioritize lasting relationships with our customers, teammates, vendors, referral partners, and community. Growth & Career Opportunity TruNorth is growing, and we want our team members to grow with us. This position has the potential to expand beyond traditional administrative duties into areas such as: Office and administrative management. Accounting and financial administration. Operations coordination and project support. Customer experience and client relationship management. Sales and business development support. Process improvement and internal systems management. We are looking for someone who wants to become an integral part of our company, not someone who simply wants to answer phones and complete a checklist. As the company grows, the right person will have opportunities to develop new skills, take ownership of key processes, and advance within the organization. Why Join TruNorth? Be part of a growing, family-owned company. Work alongside a supportive team that values relationships and accountability. Make a meaningful difference for customers during difficult situations. Gain exposure to multiple areas of business operations. Develop valuable administrative, financial, operational, and customer service skills. Have opportunities to take on additional responsibilities and advance your career. Contribute ideas and help shape the systems and processes that support our continued growth.

Compensation:

Based on experience and qualifications.

Employment Type:

Full-time.

Location:

702 Cleveland Ave Kings Mountain

NC 28086

Schedule:

8am - 5pm (needs to be flexible) How to Apply If you are organized, dependable, detail-oriented, and excited about being part of a growing company, we would love to hear from you. Please submit your resume along with a brief introduction explaining your relevant experience, why you are interested in joining TruNorth, and what you would bring to our team. At TruNorth, we believe the right people make all the difference. We are looking for someone who will take pride in supporting our team, serving our customers, and helping us build something great. TruNorth Construction & Restoration, LLC — We hope you never need us, but we're here when you do.

Pay:

$30,000.00 - $50,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance Application Question(s): Can you pass a drug screen? What "Trade" experience do you have? Can you pass a background check?

Experience:

Related Trade:

1 year (Required) Ability to

Commute:

Kings Mountain, NC 28086 (Required)

Work Location:

In person