Find & Apply For Customer Service Manager Jobs in Belvidere, New Jersey

Overview At Indigo Dispensary, we are committed to providing our customers with top quality customer service and hospitality in a relaxed and welcoming location in Belvidere, NJ. We aim to become the industry standard for high-quality cannabis products and educational services while inviting questions, exploration, and wellness. To be successful in this role, you should have excellent Leadership skills, be knowledgeable about cannabis products and their effects, and be able to work in a fast-paced and constantly changing environment. We believe in the cannabis plant and its countless wellness benefits and feel that it should be celebrated and enjoyed by all. We welcome you to take this journey with us, where you'll experience a top quality, safe, and fun cannabis culture. Become a part of our trusted team! Applicants can email Jobs@indigodispensary.com with their resume and any questions you may have regarding our roles & position details.

Note :

We are still in the process of renovating our location to ensure a safe, secure environment enjoyed by all. Some details regarding the positions may be subject to change such as hiring timelines. Job Description As a Supervisor at Indigo Dispensary, your primary responsibilities will be maintaining a welcoming and hospitable atmosphere for our customers, while ensuring our business operations operate efficiently and compliantly. You will be assisting Indigo Management in overseeing and leading our team to success, in which you must always maintain the utmost professionalism and business acumen. The ideal candidate will have a strong background in customer service and hospitality, problem solving skills, attention to detail, and ability to lead by example and oversee a team with positivity. This role also involves having to learn and adapt to state and local cannabis regulations. Qualifications

• 2+ years of retail, cannabis, hospitality, or customer service experience preferred.
• 1+ year of supervisory or leadership experience preferred
• Previous experience working in a licensed cannabis dispensary strongly preferred
• Strong knowledge of cannabis products, strains and consumption methods
• Knowledge of New Jersey cannabis regulations and compliance requirements
• Familiarity with METRC and other cannabis platforms preferred
• Ability to lead, coach, and motivate a team while maintaining a positive and professional work environment
• Strong customer service and communication skills with the ability to handle difficult customer situations professionally
• Ability to enforce company policies, procedures, and compliance standards consistently
• Strong understanding of cash handling, inventory control, and loss-prevention practices
• Excellent organizational skills and attention to detail
• Comfortable making decisions and resolving operational issues independently
• Must be able to work a flexible schedule, including evenings, weekends, and holidays
• Must be 21 years of age or older and meet all applicable state requirements for working in a cannabis establishment
• Must demonstrate integrity, accountability, reliability, and professionalism Summary of Key Roles and Responsibilities (Included but not limited to)

Team Leadership:

Supervise and support retail staff during daily operations, ensuring employees follow company policies, SOPs, and performance expectations

Daily Operations:

Oversee opening and closing procedures, floor coverage, customer flow, and overall day-to-day dispensary operations

Customer Experience:

Ensure customers receive knowledgeable, professional, and compassionate service while addressing questions, concerns, and escalated customer issues

Compliance:

Maintain strict compliance with New Jersey cannabis regulations, company policies, and required procedures, including age verification, purchasing limits, product handling, and METRC-related requirements

Inventory Control:

Monitor product movement, assist with inventory counts, identify discrepancies, and ensure products are properly secured, displayed, and tracked

Cash & POS Management:

Oversee POS transactions, cash handling, register counts, discounts, and reconciliation procedures

Employee Training:

Train and coach staff on products, sales techniques, compliance requirements, customer service, and company

SOPs Performance Management:

Provide feedback and coaching, recognize strong performance, address policy violations, and communicate employee performance concerns to management

Security & Safety:

Maintain a safe and secure environment for employees, customers, cash, cannabis products, and company property. Report incidents or security concerns promptly

Communication:

Serve as a key communication link between management and the retail team, ensuring important updates, policies, and operational changes are properly communicated

Problem Solving:

Handle operational issues, customer complaints, staffing challenges, and other day-to-day concerns while escalating significant matters to management when appropriate

Sales & Business Goals:

Support management in achieving sales, customer service, and operational goals while maintaining a compliant and positive retail environment.

Documentation:

Ensure required logs, reports, incident documentation, and operational records are completed accurately and on time Leadership by

Example:

Demonstrate professionalism, accountability, reliability, teamwork, and the company's core values while setting the standard for the rest of the team.

Pay:

$21.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person