Find & Apply For Customer Service Manager Jobs in Bound Brook, New Jersey

Job Summary Electrical Service Manager Location:

Central New Jersey

• Bound Brook /

Westfield Schedule:

Monday-Friday, Saturdays as needed

Base Salary:

$75,000

• 90,000

Total Compensation:

$90,000

• 130,000+ with team performance bonus and commission About JDP Electric JDP Electric LLC is a growing residential electrical service company serving Central New Jersey.

We specialize in residential service work, including electrical troubleshooting, panels, EV chargers, generators, upgrades, and repairs. We do business with integrity. We're honest with every homeowner, take care of what they called about, explain what we find in plain terms, and provide clear options so they can make the decision that's right for them. No pressure. No gimmicks. No selling homeowners work they don't need. We're also a data-driven company. We track our numbers closely and use them to coach, improve, and grow.

Our Values:

TRIBE T

• Teamwork:

  We accomplish together what's impossible alone. R

• Reliability:

  Count on one another to deliver on our responsibilities. I

• Integrity:

  Always do the right thing. B

• Believe:

  We believe in our process and each other. E

•

Excellence:

We don't cut corners. One Team. One Standard. One Tribe. About the Role We're looking for an experienced Electrical Service Manager whose primary responsibility is developing our people and improving the performance of our service department. Approximately 80% of this position is coaching, leadership, accountability, and management. You'll work directly with our service technicians and installers, share oversight of our customer service team, and report directly to the owner. This is not primarily a personal sales position . You may run select service or sales calls when company needs require it, but your main responsibility is making the entire team better. What You'll Do Coach service technicians through ride-alongs, weekly one-on-one call reviews, and live phone support. Help technicians improve close rates, average tickets, customer experience, communication, and technical consistency. Teach honest, integrity-based selling: perform thorough electrical evaluations, explain findings clearly, present appropriate options, and allow the homeowner to decide. Lead short weekly team meetings, training sessions, and skills practice. Own service department KPIs, including close rate, average ticket, sold revenue, open estimates, callbacks, and other key performance metrics. Review individual and team scorecards, identify trends early, and develop coaching plans when performance slips. Keep open estimates and missed opportunities moving through consistent follow-up. Provide ownership with a weekly recap of team performance, issues, coaching priorities, and action plans. Build a culture of accountability by setting clear expectations, addressing performance issues early, documenting coaching, and following through. Oversee installers and help keep sold work moving efficiently and on schedule. Share oversight of the CSR team to help turn incoming opportunities into booked appointments. Assist with recruiting, interviewing, onboarding, and developing technicians. What We're Looking For 3+ years of experience leading service technicians or a sales team in the home-service industry. Strong residential service sales experience; electrical experience is highly preferred. Proven ability to coach people and improve team performance. A coach-first mentality—you care more about improving the team's numbers than simply producing your own. Strong understanding of KPIs, scorecards, reporting, and performance management. Comfortable using spreadsheets, reports, and field-service software. Experience coaching both in person and over the phone. Organized, accountable, dependable, and calm under pressure. Strong communication and leadership skills. Someone who sells and leads with honesty and integrity and would never pressure a homeowner into work they don't need. Valid driver's license and clean driving record. Preferred Experience Residential electrical service and sales. Good/Better/Best option presentation. Flat-rate pricing. Housecall Pro, ServiceTitan, or similar field-service software. Electrical license or significant electrical field experience. Pay & Benefits $75,000

• 90,000 base salary Monthly team-performance bonus Commission on personal sales when applicable Expected total compensation: $90,000
• 130,000+ Company vehicle PTO and paid holidays Ongoing training and professional development Opportunity to grow with a rapidly developing residential service company We're looking for someone who wants to build a great team—not just manage a schedule.

If you're a proven home-service leader who enjoys coaching technicians, developing people, tracking performance, and building a strong service culture, we'd like to hear from you.

Pay:

$75,000.00

• $90,000.

00 per year

Benefits:

401(k) 401(k) matching Employee discount Paid time off Retirement plan Tuition reimbursement

Work Location:

In person