Find & Apply For Customer Service Manager Jobs in Hazlet, New Jersey

Job Summary Green Line Botanicals is seeking an organized, resourceful coordinator to support customer service, technical and regulatory requests across our growing ingredient business. This is a hands-on role for someone who combines a science background with strong communication, organization and customer service skills. The coordinator will serve as an important connection point among customers, Commercial Operations, Technical Services, Quality, Marketing, Purchasing and Production. Responsibilities will include coordinating customer and distributor requests, processing product documentation, supporting questionnaires and regulatory records, helping evaluate and route technical questions, maintaining organized files, and assisting with samples, prototypes and other operational needs. Key Responsibilities Coordinate customer and distributor requests, follow-up items and supporting documentation. Respond to routine customer service questions and route technical, regulatory, quality or commercial questions to the appropriate team member. Review incoming technical requests to understand what information is being requested, identify the appropriate product or ingredient documentation, and coordinate an accurate response. Coordinate product paperwork, customer questionnaires, certifications and regulatory documentation. Maintain organized and current product, ingredient, customer and shared reference files. Support material sourcing and related paperwork as assigned. Assist with inbound raw-material quality-control coordination and record routing; final quality decisions remain with the appropriate technical or quality owner. Help prepare, label, organize and track samples and prototypes for customers, distribution partners, trade shows and internal projects. Coordinate brochures and other printed materials with Marketing and outside vendors. Enter, locate and maintain relevant information within SAP and other company systems. Track open requests, communicate status and help ensure responsibilities are handed off and completed. Identify opportunities to make recurring requests, records and internal workflows easier to manage. Education and Scientific Background Bachelor's or Associate's degree in Sciences preferred. Relevant coursework and/or experience in similar field required. Coursework or professional experience should provide a working understanding of scientific terminology, ingredients, product specifications and technical documentation. The successful candidate must be able to become familiar with the company's ingredients and understand customer questions well enough to locate relevant information, recognize when additional technical review is required, and coordinate requests with the appropriate internal expert. Experience working with specialty ingredients, personal-care ingredients or other regulated product categories is preferred. Additional Qualifications Strong organizational skills and attention to detail. Clear, professional written and verbal communication. Ability to manage several priorities and follow requests through to completion. Comfort communicating with customers and collaborating across a small company. Ability to read and work with product specifications, certificates of analysis, safety data sheets, technical data sheets, regulatory statements and similar documents. Good judgment about when to respond using approved information and when to involve a technical, quality, regulatory or commercial decision-maker. Experience with product documentation, customer questionnaires, regulatory records or technical customer service is preferred. Experience with ERP systems such as SAP is helpful. Proficiency with Microsoft Office and shared electronic filing systems. This is a coordinator-level position. The employee will use their scientific background to understand and coordinate technical requests but will not hold final authority for technical, regulatory, quality, purchasing, pricing or commercial decisions.

Pay:

$63,000.00 - $85,000.00 per year

Benefits:

401(k) 401(k) 3% Match Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person