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Guest Experience CoordinatorLocation:

ŌDE

• 64 East Broad Street, Hopewell, NJ 08530 About ŌDE ŌDE is a vibrant salon in the heart of Hopewell, NJ, dedicated to providing elevated hair services in a welcoming and memorable environment.

We pride ourselves on our commitment to creativity, quality, and a client-centered approach that redefines the traditional salon experience—aiming not just to meet, but to exceed every guest's expectations. About the Role ŌDE is seeking a warm, organized, and proactive Guest Experience Assistant to support our Director of Hospitality in creating an exceptional client experience from the moment guests walk through our doors until they leave feeling cared for. This role is perfect for someone who loves hospitality, enjoys staying busy, has an eye for detail, and takes pride in making others feel welcome. As the Director of Hospitality's right hand, you'll help ensure the salon operates seamlessly while supporting front desk operations, client communication, retail presentation, and the overall atmosphere that makes ŌDE unique. This is an excellent opportunity for someone interested in growing within the beauty and hospitality industry while learning the behind-the-scenes operations of a thriving salon. ResponsibilitiesFront Desk & Guest Support

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Assist with client check-in and check-out.
• Answer phones, texts, emails, and booking inquiries promptly.
• Assist with appointment confirmations and scheduling updates.
• Process retail purchases, gift cards, and client payments.
• Maintain accurate client notes and records.
• Help monitor waitlists and fill last-minute appointment openings. Client Experience
• Prepare beverages and refresh the client lounge.
• Ensure the reception area, lounge, retail displays, and client restroom remain clean,organized, and inviting.
• Anticipate guest needs and provide thoughtful touches that elevate their experience.
• Build genuine relationships with clients and contribute to a welcoming salon culture.
• Assist in resolving routine client concerns and communicate more complex issues to the Director of Hospitality.
• Help with flow of the day, ensuring stylists are running on time. Retail & Inventory
• Restock retail displays throughout the day.
• Receive and organize inventory deliveries.
• Assist with inventory counts and product organization.
• Maintain beautifully merchandised retail shelves.
• Notify the Director of Hospitality when inventory is running low. Operations & Administrative Support
• Support daily opening and closing procedures.
• Communicate scheduling updates to stylists as needed.
• Assist with organizing salon supplies and hospitality materials.
• Help prepare for promotions, seasonal events, and client appreciation initiatives.
• Capture occasional behind-the-scenes content for social media when requested. Ideal Candidate We're looking for someone who:
• Has a naturally welcoming and positive personality
• Is highly organized and dependable.
• Can multitask in a fast-paced environment.
• Communicates clearly and professionally.
• Pays close attention to detail
• Learns new technology quickly.
• Takes initiative and is always looking for ways to improve the guest experience.

Previous hospitality, customer service, retail, or salon experience is a plus but not required.

• Presents themselves with a fashion forward and polished appearance, in alignment with the ŌDE brand
• Enjoys working as part of a collaborative, creative team.
• Enjoys helping others and creating memorable experiences.

Schedule & Availability This is a part-time, flexible position designed to support our busiest service hours.

Ideal availability includes:

• Afternoons and Evenings
• Tuesdays through Saturdays
• Select weekday shifts during peak appointment times
• Increased availability during the holiday season (November through December), when client demand is at its highest Hours will vary based on business needs, special events, seasonal demand, and team coverage. Flexibility is essential, especially during peak scheduling periods. What We Offer
• A supportive, growth-focused culture
• Product and service discounts
• Opportunities for professional development
• A creative, collaborative work environment
• Hands-on experience in luxury hospitality and salon operations
• Potential for growth into hospitality leadership or full-time opportunities as the business continues to grow Retail commission 401k Vacation Time
• One work week paid after one year Flexible time off Paid Holidays

• Thanksgiving, Christmas, New Year's Day, Independence Day Pay:

  $18.00
• $19.

00 per hour

Work Location:

In person