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Client Experience Coordinator Luxuri Beauty LLC Little Falls, NJ Job Details Full-time $52,000 - $60,000 a year 5 hours ago Benefits Paid training Paid time off Employee discount Flexible schedule Qualifications Customer communication Managing clients in a customer support role Records management Client services Customer relationship management Project management software Full Job Description Client Experience Coordinator at Luxuri Beauty Little Falls, NJ (Hybrid) | Full-Time | $52,000 to $60,000 plus performance incentives How to

Apply:

https://luxuribeauty.com/careers About the Role Luxuri Beauty is a high-end bridal beauty company, and this role is the backbone of how we operate. You will be the person who makes sure every single thing runs, from the moment a bride sends her first message to the moment her wedding day wraps without a hitch. This is not a desk job where you clock in and out. Brides sometimes message at 10 PM. Artists need to be confirmed early in the morning. A wedding on Saturday needs to be fully prepped by Thursday. This role requires someone who is naturally organized, thrives in a fast-moving environment, and understands that in the luxury space, the details are everything. If you take pride in making things run seamlessly and genuinely care about the client experience, this role was built for you. Compensation Starting base salary of $52,000 to $60,000 depending on experience, plus performance incentives. Structured reviews with real room to grow. What You'll Be Doing Client Experience Onboarding new brides from the moment they book, walking them through the process, collecting all details, and making them feel completely taken care of Managing all client communication across calls, texts, emails, and DMs, promptly and warmly at every stage of their journey Handling scheduling, confirmations, changes, and follow-ups for every booking Resolving concerns with grace and professionalism, and escalating when needed Keeping client records, notes, and details organized and updated in our CRM at all times Event & Team Coordination Building and managing the master event schedule, assigning the right artists to the right events based on skill, availability, and client needs Sending all event confirmations and prep details to artists well in advance Making sure every artist is fully prepped before every event. They have the client details, timeline, location, and expectations before they walk in the door Coordinating with artists, clients, and vendors leading up to each wedding Attending events when needed Working from our Little Falls, NJ office 3 to 4 days per week to manage logistics, prep, and team coordination Team Coordination Serving as the main point of contact for our artist team, communicating updates, schedule changes, and expectations clearly and professionally Supporting the onboarding of new team members and making sure they have what they need Flagging issues, conflicts, or concerns to leadership and helping resolve them What Success Looks Like Every bride feels like she is your only client. Heard, informed, and excited Zero dropped balls. Every event is staffed, prepped, and confirmed on time Artists always know where to be, who they're working with, and exactly what's expected The operation runs smoothly even when things get hectic, because you anticipated it Leadership can focus on growth because operations are fully handled Culture & Support You will work closely with the owner and have real visibility into every part of the business. This is a high-trust role that grows as the company grows. If you show up, stay organized, and care about the work, there is a lot of room to take on more responsibility and become a true leader within the team. We do PPF (Personal, Professional, Financial) goal-setting sessions, regular check-ins, and we invest in the people who show up for us. A Note on Availability Client messages, last-minute changes, and team questions don't always come in during business hours, and this role requires someone who can integrate that reality into their life. You don't need to be on call 24/7, but you do need to be someone who checks in consistently, responds quickly when it matters, and doesn't let things sit. If you have a rigid 9-to-5 mindset, this role is probably not the right fit. If you thrive when you're trusted with real responsibility and the flexibility to manage your own time, it might be exactly what you're looking for. This Role Is For You If You Are a natural organizer who runs on systems and never lets things fall through the cracks Are a warm, professional communicator who can handle high-pressure client situations with calm and grace Are comfortable being the glue between clients, artists, and leadership Take ownership. You don't wait to be told, you see what needs to happen and you handle it Can integrate a high-touch role into your daily life without it overwhelming you Are available to work from our Little Falls office regularly and attend events when needed Have reliable transportation and are local to New Jersey Genuinely love the beauty, bridal, and luxury world Nice to Have Experience in bridal, beauty, events, hospitality, or another high-touch client service environment Experience with a CRM, scheduling software, or project management tools Prior experience coordinating a team or managing vendor relationships How to Apply Click Apply and you'll be taken to our application form. It takes about 10 minutes and it asks for: https://luxuribeauty.com/careers Your background and experience A short Loom video (3 minutes or less) introducing yourself and why you'd be a great fit. Loom.com is free Be real. We want to see your personality, not a rehearsed pitch. We read every application. If you are the person who makes everything look effortless and takes pride in that, we want to meet you.

Job Type:

Full-time Pay:

$52,000.00 to $60,000.00 per year

Work Location:

Hybrid in Little Falls, NJ 07424

Pay:

$52,000.00 - $60,000.00 per year

Benefits:

Employee discount Flexible schedule Paid time off Paid training

Work Location:

Hybrid remote in Little Falls, NJ 07424