Find & Apply For Customer Service Manager Jobs in Little Falls, New Jersey

Client Experience Coordinator at Luxuri Beauty Little Falls, NJ (Hybrid) | Full-Time | $52,000 to $57,000 base plus up to $8,000 in performance incentives About Us Luxuri Beauty is a high-end bridal hair and makeup company in Little Falls, New Jersey. We do around 200+ weddings a year, run a lounge with a blowout bar and a bridal suite, and have a close team of artists who take the details seriously. About the Role You own the bride's experience from the moment she books to the moment she is married. Every conversation she has with us comes through you, and everything our artists need to serve her well comes from you. What You'll Own

• The bride's journey: onboarding every new client, milestone check-ins, the bridesmaids group chat the week of the wedding, and staying in touch afterward so happy clients become repeat clients and referrals

• Trials:

  scheduling, confirmations, building each bride's lookbook, and following up with notes and photos
• The final details call: run on Zoom well ahead of the wedding, with every decision captured in the client portal
• The week of: the morning-of hair and makeup schedule, photographer coordination, touch-up kits, and ordering and color matching hair extensions
• After the event: collecting reviews and sending our marketing team what they need to celebrate the wedding
• The calendar: keeping every event, detail and schedule accurate, including lounge bookings in Vagaro, working closely with the owner to ensure the artists are assigned
• The lounge: coordinating bridal suite rentals, classes and events
• Money and paperwork: payment plans, invoices and balances in Dubsado, and a client portal that is always current

• Upselling:

  introducing brides to services and upgrades that make their day better

•

Growth:

bringing ideas, building your own training manual, and appearing in educational content for our brides Compensation $52,000 to $57,000 base salary depending on experience, paid weekly, plus up to $8,000 in performance incentives. Incentives include commission on upsells and bridal suite bookings, a set amount for every new booking that comes from past clients and their bridal parties, and quarterly bonuses tied to reviews, timing, and how prepared our artists are on the morning. The revenue-based incentives are uncapped. Schedule Monday, Wednesday, Thursday, Friday and Saturday, with Tuesdays and Sundays off. Those days can occasionally move when we plan the month together. In office in Little Falls two to three days a week. We'll be straight with you: this is a wedding business, and some days in season are long. We built the role so those days are planned and predictable, not so they never happen. Benefits

• 10 days paid vacation, plus paid accured sick leave
• 7 paid holidays and 2 floating holidays
• Hair and makeup services at cost for you and your immediate family
• Company iPhone
• PPF (Personal, Professional and Financial) goal-setting sessions and regular one on ones Training You won't be thrown in. We have a video library for every system we use and a written manual for the process. You'll get several weeks of hands-on training with the owner and take ownership of each step as you learn it. This Role Is For You If You
• Are organized and like working ahead of schedule rather than catching up
• Communicate warmly and clearly, in writing and on the phone
• Take ownership and speak up early when a process isn't working
• Want to grow with a small company and bring ideas to the table
• Are comfortable suggesting a service and upsell when it will make a bride's day better
• Can work Saturdays and live in northern New Jersey
• Love bridal, beauty or luxury service Nice to Have
• Experience in bridal, events, hospitality, or another high-touch client role
• Experience with a CRM like Dubsado or Go High Level, or scheduling software like Vagaro How to Apply Click Apply and you'll be taken to our application form.

It takes about 10 minutes and includes a short Loom video (3 minutes or less) introducing yourself. Loom.com is free. We read every application.

Note:

applying on Indeed is step one. We only review candidates who complete our full application form. No loom video = we do not review your application.

Pay:

$52,000.00

• $57,000.

00 per year

Benefits:

Employee discount Flexible schedule Paid time off Professional development assistance

Work Location:

Hybrid remote in Little Falls, NJ 07424