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KEY RESPONSIBILITIES

Staff Management & Leadership

Supervise, train, and mentor sales associates to deliver exceptional customer service
Conduct performance reviews and manage employee development
Manage daily cash deposits and paperwork Sales & Customer Service
Maintain sales floor presence and assist with complex customer transactions
Monitor sales metrics, identify trends, and implement strategies to drive revenue
Resolve customer issues and complaints professionally and promptly
Ensure product knowledge across entire inventory and educate customers appropriately Inventory & Operations
Assist BOH Management with inventory levels, coordinate with receiving, and minimize shrinkage
Ensure compliance with Point-of-Sale (POS) systems and proper documentation
Maintain clean, organized, and secure retail environment
Conduct regular inventory audits and variance analysis Compliance & Security
Ensure strict adherence to NJ cannabis regulations and company policies
Verify customer IDs and maintain compliance documentation
Monitor security systems and report any unusual activity

REQUIRED QUALIFICATIONS

Must be 21 years of age or older
2+ years of retail management experience
Strong leadership and team management skills
Excellent customer service and communication abilities
POS system proficiency (training provided for our systems)
Basic math and cash handling skills

PREFERRED QUALIFICATIONS

Cannabis industry or dispensary experience
NJ cannabis compliance certifications
Experience with Dutchie or similar cannabis POS platforms
Bilingual abilities (Spanish preferred)

Pay:

$22.50

$25.00 per hour Expected hours: 32.0
40.

0 per week

Benefits:

Employee discount Paid time off

Work Location:

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Find & Apply For Customer Service Manager Jobs in Lumberton, New Jersey

Sales Floor Manager