Find & Apply For Customer Service Manager Jobs in Oaklyn, New Jersey

Job Overview Connell Insurance Agency is seeking an experienced, customer-focused professional to join our team as a Licensed Insurance Customer Service & Sales Representative. This full-time position focuses primarily on personal lines insurance, with additional responsibilities supporting our small business accounts. An active New Jersey Property & Casualty license and prior personal lines insurance agency experience are required. Commercial lines experience is a plus. Join a family-owned independent agency that has proudly served South Jersey and the Philadelphia suburbs for over 30 years. You will work with multiple leading carriers in a supportive team environment where your experience, judgment, and contributions are valued. We are looking for someone who communicates clearly, takes ownership of their work, and provides responsive, dependable service. We provide training on our agency's systems and procedures, along with guidance on commercial accounts as needed.

Salary Range:

$62,000.00 - $65,000.00 per year Benefits Annual Base Salary

+ Commission

+ Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Requirements Active New Jersey Property & Casualty insurance license required. Prior personal lines insurance agency experience required; two or more years preferred. Independent agency experience working with multiple carriers strongly preferred. Commercial lines experience preferred but not required; willingness to learn and support small business accounts is essential. Ability to handle routine quoting, client service, policy changes, and renewals independently after training on agency procedures. Self-motivated and proactive, with a strong work ethic and commitment to excellent client service. Excellent communication and relationship-building skills. Organized, detail-oriented, and dependable, with strong follow-through. Comfortable using carrier websites, comparative rating tools, and agency management software. Available to work Monday through Friday, 9:00 a.m.-5:00 p.m. This position is fully on-site in Oaklyn, NJ. No remote or hybrid options are available. Must have reliable transportation to report to our Oaklyn office on time for scheduled work hours. Responsibilities Assist clients by phone, email, and in person with coverage questions, billing inquiries, and policy changes. Quote and compare personal lines coverage across multiple carriers, including auto, homeowners, and umbrella and specialty policies. Prepare applications and process new business, renewals, and endorsements accurately and promptly. Review existing accounts to identify coverage needs, discounts, and remarketing opportunities. Explain coverage options and recommendations clearly. Follow up on quotes, outstanding documents, and underwriting requests. Identify opportunities for additional coverage and cross-sell when appropriate. Assist with quoting, servicing, and renewing small business accounts, including Businessowners Policies (BOPs), commercial auto, and workers' compensation. Maintain accurate client records and document communications in the agency management system. About Us Connell Insurance Agency is a trusted leader in the insurance industry, dedicated to providing comprehensive protection and personalized service. We offer a wide range of insurance solutions, prioritizing client well-being and financial security. Join a professional team committed to integrity and excellence.