Find & Apply For Customer Service Manager Jobs in Upper Saddle River, New Jersey

ABOUT SEIKO WATCH OF AMERICA

Seiko Watch of America is a wholly owned subsidiary of Seiko Group Corporation, which was established in 1881. As one of the few true "manufacturers" that design, develop and produce all components of watches, including the hairspring of its mechanical movements, the company offers a series of collections available worldwide that incorporate traditional Japanese design combined with the very best of watchmaking technology in the Seiko, Grand Seiko and Credor brands. If you believe that timing is a key factor in your next career position, come join SEIKO Watch of America, an industry leader in the field of precision timepieces! This is an excellent opportunity for professional and personal growth. Customer Relations Representative Key Responsibilities Provide VIP treatment and service to Seiko branded clients and Seiko dealers. Daily process of customer sales orders into NetSuite. Process parts orders. Respond to customer emails and telephone call regarding availability, shipping status, product information, sales programs and order tracking. Answer and resolve customer inquires/disputes related to all after sales service activities. Timely and accurate communication with all customers is essential. To be successful in this role, you will need: Associate's degree desired. 3 to 4 years of current experience in a customer relations department. Exceptional issue resolution experience and ability. Demonstrated ability to provide "best in class" customer experience and professionalism. Experience working in a fast-paced service environment. Strong MS Office skills, Excel and Word. NetSuite experience is desired. Attention to detail and accuracy is required. Work well under pressure, with minimal supervision. Ability to multi-task, defined by speaking on the phone, utilizing multiple applications for product research and typing at the same time. 35 hour work week Hybrid position after training period Overtime as needed Benefits Program Excellent health, dental and vision insurance eligible 1st of the month following 30 days of service; (generous employer contribution) Immediate participation in the 401(k) and 75% employer match after six (6) months of service to a maximum 6.8% Company paid Short Term & Long Term Disability Excellent PTO program Voluntary FSA Employee product discount Seiko Watch of America is an equal opportunity employer that promotes diversity and is committed to environmental sustainability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you require alternative methods of application or screening, please contact Seiko Human Resources directly at 201-529-5730

No Agencies Please EOE/ADA Pay:

$24.00 - $28.00 per hour Expected hours: 35.0 per week

Work Location:

Hybrid remote in Upper Saddle River, NJ 07458