Find & Apply For Customer Service Manager Jobs in Rochester, New York

Client Success Manager in Rochester, New York at

CGI Digital Save New Job Function:

Customer Service Employment Type:

Full-Time CGI Digital Rochester, New York, 14603, United States Posted on October 28, 2026 New job! Apply early to increase your chances of getting hired. Job Description Client Success Managers are the strategic liaisons between our team and our clients. You won't just "check in", you'll build lasting client relationships, turn insights into strategy, and drive measurable results that help their business grow. Small and local businesses deserve digital marketing that truly moves the needle and that's where you come in. If you've managed SMB accounts before and love turning insights into action, this role was built for you. What You'll Do Serve as the primary point of contact for a portfolio of small business clients Build meaningful, consultative relationships rooted in trust Translate analytics and performance insights into clear, actionable next steps Guide clients through SEO and search visibility strategies that drive growth Identify opportunities to expand solutions that genuinely help their business Partner with your Account Executive and Digital Media team to ensure clients feel supported and informed What You Bring 1-3 years of experience in agency, account management, or client-facing digital marketing Experience working directly with small or local businesses Understanding of local SEO, Google Business Profiles, and search fundamentals Confidence explaining performance metrics and optimization opportunities in simple terms Strong communication skills and a proactive, solutions-focused mindset A genuine desire to make a difference for every client you serve

Compensation & Benefits Compensation & Benefits Base Salary Range:

$45,000 - $60,000

Compensation Band:

$50,000 - $75,000

Bonus Opportunities :

Performance-based bonuses, renewal, upsell and quarterly bonuses,

Benefits :

Health, Dental, Vision, 401k, Paid Family Leave, PTO, Basic Life Insurance, Employee Wellness Program Scan to Apply Just scan this QR code to apply from your phone. Fast Easy Apply on the go Scan to Apply Not ready to apply yet? Enter your email and we'll send you a reminder to come back and apply. Remind Me Later Explore Related Opportunities Administrative Services and Facilities Managers jobs near me in New York Jobs near me in New York Administrative Services and Facilities Managers jobs Job Location Rochester, New York, 14603, United States Frequently asked questions about this position See Job Details