Find & Apply For Customer Service Manager Jobs in Utica, New York

Position Title:

Customer Account Coordinator Pay Rate :

$48,300 - $64,400 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift :

Salaried Non-Exempt Full-Time Physical Location:

50

Harbor Pt Rd Utica, NY The Job You Will Perform:

Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity. Enter customer orders and generate all associated production orders in addition to purchase all required materials for orders. Generate needed shipping documentation. Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions. Work with production staff and utilize Visual Manufacturing and SAP systems to achieve on-time customer deliveries. Prepare customer order and sales activity reports.

The Skills You Will Bring:

High school diploma or GED Preferred experience working in a manufacturing environment Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook)

REQUIRED

Five years of customer relations experience preferred Strong verbal and written communication skills

REQUIRED

Organizational skills and ability to multi-task

REQUIRED

Ability to be a self-starter and work well within a team environment Action Oriented Being Resilient Customer Focus Instills Trust