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Customer Service / Account Coordinator (In-Office - Holland, OH)

Location:

Holland, OH Position Type:

Full-time, in-office

Reports To:

Front-End Leadership / General Manager CGS Imaging has entered an exciting new chapter as part of the AGI platform, a North American fleet and environmental graphics company focused on strong teams, clear communication, and a great experience for both customers and employees. As CGS continues to grow within the AGI platform, we are building on the company's strong environmental graphics foundation while adding additional structure, communication, and support across the business. We are looking for an experienced Customer Service / Account Coordinator who wants to be part of a team-first culture built around ownership, trust, accountability, communication, and follow-through. The right person will bring the qualities of an ideal team player: humble enough to work well across departments, hungry enough to take ownership and keep projects moving, and smart enough to communicate clearly with customers, teammates, vendors, contractors, and installation partners. This is a fast-paced, customer-facing role that requires strong organization, responsiveness, attention to detail, and the ability to manage multiple priorities while keeping customers informed and projects moving forward. About the Role The primary focus of the Customer Service / Account Coordinator will be taking ownership of smaller, transactional customer orders and day-to-day customer needs, allowing CGS Account Executives to remain focused on larger opportunities, relationship development, and new business. This role will manage jobs end to end while supporting walk-in customers, incoming requests, and the broader CGS customer base. Key Responsibilities

• Take ownership of smaller and transactional customer orders from initial request through final completion
• Handle walk-in customers and incoming customer requests in a professional and responsive manner
• Prepare quotes, enter orders, coordinate proofs and approvals, and maintain accurate project documentation
• Manage jobs through production, shipping, or installation while coordinating with the appropriate internal teams
• Coordinate installation scheduling and requirements when applicable based on project scope
• Respond to a high volume of customer calls and emails with professionalism, accuracy, and a sense of urgency
• Become well-versed across CGS customer accounts, project history, expectations, and ongoing activity
• Proactively resolve project issues while keeping customers informed
• Maintain accurate customer, job, and follow-up information within company systems
• Work collaboratively within the customer service team to share workload, maintain coverage, and provide a consistent customer experience Qualifications
• Strong customer service and interpersonal skills
• Excellent organizational and time-management skills
• Strong written and verbal communication skills
• Comfortable handling a high volume of calls, emails, customer requests, and active jobs
• Detail-oriented with strong follow-through and a sense of ownership
• Strong problem-solving skills and the ability to work through issues proactively
• Able to prioritize and manage multiple jobs at different stages in a fast-paced environment
• Positive, professional, and able to work effectively across departments What We Offer
• Competitive compensation package
• Exceptional healthcare plan, including the first $750 of out-of-pocket healthcare expenses
• 401(k) match up to 5%
• Paid time off and paid holidays
• Comprehensive training and ongoing support
• Company-provided computer and business tools
• A supportive, collaborative, and fast-paced in-office work environment
• Clear opportunity for long-term growth within CGS Imaging and the broader AGI platform CGS Imaging is an equal opportunity employer and does not unlawfully discriminate based on any status protected by applicable federal, state, or local law.

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person